Sales Manager (Reactive)

Company Description

People who love their job put their all into it and aren't interested in the norm. That's just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way - with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able to achieve their full potential.

One Central's new living room is here. Relaxed, fun and packed full of things to do. Overlooking the Museum of the Future, near Dubai International Financial Centre, the hotel boasts 434 rooms and suites in addition to flexible events and co-working space. A total of five characterful restaurants and bars take guests on a culinary trip around the world.

Job Description

The Sales Manager (Reactive), plays a pivotal role in generating revenue by responding to incoming inquiries, requests, and leads from potential guests and clients. As a key member of the Sales team, you will focus on converting these inquiries into confirmed bookings and promoting the unique features and services of our hotel, ensuring guest satisfaction and revenue growth.

Inquiry Management:

• Respond promptly and professionally to all incoming inquiries via phone, email, and online platforms.
• Gather relevant information to understand guest requirements and preferences.
• Provide accurate and detailed information about the hotel's facilities, services, and pricing.

Proposal and Negotiation:

• Prepare tailored proposals and contracts in accordance with the guest's needs.
• Negotiate terms, rates, and packages to maximize revenue while meeting guest expectations.

Relationship Building:

• Build and maintain positive relationships with clients and guests, ensuring their needs are met before, during, and after their stay.
• Collaborate with other departments, such as Banquets, Food and Beverage and Front Office, to ensure seamless execution of events and bookings.

Market Knowledge:

• Stay updated on industry trends, competitors, and market demands.
• Identify opportunities to position the hotel effectively within the market.

Sales Reporting:

• Maintain accurate records of all communications and bookings in the hotel's Customer Relationship Management (CRM) system.
• Provide regular sales reports and forecasts to the Director of Sales.

Customer Service:

• Offer exceptional customer service to exceed guest expectations and foster long-term relationships.
• Address and resolve guest concerns or issues promptly.

Revenue Maximization:

• Implement pricing and inventory strategies to optimize revenue and occupancy.
• Upsell additional services and amenities to enhance the guest experience.

Qualifications

. Experience in lifestyle/luxury hotel segment

. Excellent communication skills (verbal and written)

. Very good presentation skills (site inspections)

. Knowledge of group and conference business

. Knowledge and experience with Microsoft Office is mandatory

. Knowledge of contractual agreements and legal implications

. Knowledge and experience with Opera is an advantage

. Previous experience is mandatory

. Team player with supportive attitude