About The Role
We are looking for an experienced Sales Manager to lead the growth of a portfolio of digital solutions designed for sellers and merchants. The ideal candidate has strong experience working with retailers, merchants, and business owners, with a solid understanding of the tools they use to sell, collect payments, and manage day-to-day operations. This is a commercially driven leadership role focused on building a strong sales pipeline, developing merchant relationships, and leading a high-performing team across multiple sectors.
What You'll Be Doing
- Develop and execute the sales strategy for merchant-focused payment and commerce solutions.
- Lead, coach, and manage the sales team to achieve acquisition, revenue, and activation targets.
- Build and maintain a healthy pipeline of merchants across retail, services, food and beverage, e-commerce, and other relevant sectors.
- Identify merchant needs and recommend solutions that improve sales, payment collection, and business operations.
- Manage the full sales cycle, from prospecting and qualification through negotiation, onboarding, and activation.
- Build strong relationships with key merchants, partners, and industry stakeholders.
- Partner with product, operations, onboarding, and customer success teams to deliver a smooth merchant experience.
- Monitor sales performance, conversion rates, merchant activation, and portfolio growth.
- Use market insights and merchant feedback to support product development and commercial planning.
- Develop sales processes, reporting standards, incentive plans, and performance management frameworks.
- Negotiate commercial terms and strategic partnerships within the approved authority matrix.
- Ensure accurate and up-to-date CRM records across the sales team.
What We're Looking For
- 5–8 years of experience in B2B sales, merchant acquisition, payments, fintech, SaaS, POS, e-commerce, or commerce technology.
- At least 2 years of experience managing or leading a sales team.
- Proven experience selling solutions to merchants, retailers, SMEs, or business owners.
- Strong understanding of merchant payments, POS systems, digital payment methods, e-commerce tools, or business management software.
- Demonstrated ability to manage complex sales cycles and achieve ambitious commercial targets.
- Experience working in a fast-paced, target-driven environment.
- Strong track record in building sales pipelines and improving conversion and activation rates.
Skills That Set You Apart
- Strong leadership, coaching, and team management.
- Excellent communication, presentation, and negotiation.
- Consultative, solution-based selling and strong commercial judgment.
- Ability to translate merchant pain points into relevant solutions.
- Data-driven sales management, pipeline forecasting, and performance tracking.
- Effective cross-functional collaboration with product, operations, and customer-facing teams.
- High ownership, accountability, and execution discipline.
- Proficiency in CRM systems and sales reporting tools.
- Preferred exposure to merchant acquiring, POS, retail or restaurant technology, e-commerce enablement, seller tools, inventory and order management, payment links, online checkout, BNPL, SME SaaS, or merchant onboarding and activation.
Why Join Us
This role offers the opportunity to shape the commercial growth of seller-focused payment and commerce solutions, lead a high-performing team, and work cross-functionally to improve how merchants sell, collect payments, and run their businesses. Success will be measured through sales and revenue achievement, active merchant growth, activation and utilization, pipeline quality and conversion, team productivity, retention and cross-selling, and forecasting and CRM accuracy.
