Job Description
- Organization Unit Purpose
The Outbound unit of the contact center is a revenue generating unit and makes outbound calls to the existing customers of the bank in order to cross sell a product/products (Credit Card, Personal Loans and Insurance), basis eligibility and need identified.
To perform outbound calls to promote and sell bank's selective products (Credit Card, Personal Loans and Insurance) and project a professional company image through phone interaction.
- Job Responsibilities
- Make 40 70 fresh outbound calls to generate new sales.
- Generate possible customer's leads.
- Describe products and services to customer to create interest in purchasing a selective product.
- Respond to queries with regards to products being promoted.
- Enter customer information into the CRM and update where necessary.
- Involve DSF (Direct Sales Force) whenever needed.
- Follow-up on initial contacts as required to close the sale.
- Complete call logs and reports.
- Other duties as assigned.
- Focus on day-to-day operations and ensure that targets for the day are being met
- Identify proactively opportunities to improve performance and create actionable plans that drive results.
- Take customer calls and ensure that they are handled to satisfaction.
- Ensure ENBD services OM is applied in the unit's daily activity.
- What You'll Need
- Bachelor's or any diploma
- Language proficiency - English / Arabic
- Experience in Sales (banking sales is a plus).
- Knowledge of CRM systems.
- Basic Negotiation and Problem solving skills.
- A proactive and customer-centric approach.
- Benefits
- Competitive salary
- Incentives based on the KPIs achieved
- Career development opportunities
- ENBD Employees staff benefits
About Us
ENBD
Meet the leading banking group in the region
Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.
