Overview:
The Sales Operations Analyst supports the efficient execution of sales operations across ADC by maintaining sales processes, ensuring data accuracy, and providing analytical support to sales teams. This role contributes to improving sales productivity through reporting, CRM support, process coordination, and sales enablement activities.
Working closely with sales teams and internal stakeholders, the Sales Operations Analyst helps maintain operational consistency, supports sales performance monitoring, and contributes to the effective use of sales tools and systems.
Key Responsibilities:
- Support the implementation and maintenance of sales processes, workflows, and operational procedures.
- Assist in identifying process gaps and support initiatives to improve sales efficiency and effectiveness.
- Maintain and update customer and sales data in CRM systems, ensuring data accuracy and completeness.
- Support users with CRM system usage, troubleshooting basic issues, and escalating system concerns when needed.
- Support the adoption of sales enablement tools and digital sales processes.
- Prepare and maintain sales reports, dashboards, and performance trackers.
- Analyze sales data, pipeline status, and KPIs to identify trends and support decision-making.
- Monitor sales activities and provide regular updates to sales management.
- Support forecasting activities by consolidating and validating sales data.
- Coordinate sales training sessions on CRM, tools, and sales processes.
- Assist with pricing tools, catalog management, quotation support, and order coordination.
- Coordinate with internal teams such as finance, logistics, and customer service to support smooth sales operations.
- Ensure sales records and documentation are maintained in line with internal policies and compliance standards.
- Assist in collecting customer feedback and market insights to support sales improvements
Qualifications:
Education:
- Bachelor's Degree in Business Administration, Sales, Marketing, or a related field.
Experience:
- 2–6 years of experience in sales operations, sales support, business analysis, or a related role.
- Exposure to supporting sales teams in a corporate or enterprise environment is preferred.
Skills & Competencies:
- Good understanding of sales operations processes and CRM systems.
- Strong analytical and reporting skills with attention to detail.
- Proficiency in MS Excel, Power BI, CRM systems, and reporting tools.
- Good understanding of sales KPIs, pipeline tracking, and forecasting basics.
- Strong organizational and coordination skills.
- Effective communication and stakeholder support skills.
