About NCH:
At New Country Healthcare (NCH), our journey started with a powerful vision of fostering a healthier community, guided by the vision of our Chairman, Dr Ghazi Al Koudsi. Through unwavering dedication, we have not only fulfilled our commitment to the community but also emerged as a prominent leader in the healthcare sector. Over the last 32 years, New Country Healthcare has established itself as the leading healthcare distributor in the UAE, with an extensive portfolio featuring over 1500 top-quality products from over 50 international brands manufactured across the United States, Canada, Europe, Asia, and the Middle East.
At NCH, we have a holistic approach to health, and today, we import and distribute trusted international brands in pharmaceuticals, nutraceuticals, health and functional foods, sports nutrition, cosmeceuticals, and personal products, solidifying our position in the local and GCC markets. As we continue to grow, we remain committed to our core values, providing innovative and high-quality healthcare products while upholding our legacy of excellence.
Culture at NCH:
At New Country Healthcare (NCH), our people-centric culture thrives on collaboration, continuous growth, and innovation. We believe in the power of continuous education, empowering our teams to reach their full potential and contribute fresh ideas. With a strong focus on Learning and Development, we nurture a culture of learning through engaging seminars and ongoing training programs. United by a shared mission and values, our diverse team prioritises sustainability, customer well-being, promotes healthy lifestyles, and fosters community education. At NCH, you'll find a supportive environment where collaboration and teamwork are at the heart of everything we do, working together to make a positive impact on the health and well-being of our community.
Position Overview:
The Account Operations Specialist supports both the Commercial Excellence and Healthcare Sales teams in ensuring the smooth and efficient execution of commercial activities across key pharmacy chains, distributors, and healthcare partners. The role provides operational and analytical support to optimise order management, promotional execution, and stock performance, contributing to overall account profitability and customer satisfaction.
This position plays a central role in translating strategic account plans into daily operations by coordinating with internal teams, monitoring performance data, and maintaining accuracy across systems and reports. Working closely with Brand, Supply Chain, Finance, and Marketing teams, the Account Operations Specialist ensures that joint business plans and trade marketing activities are implemented effectively. The role requires strong analytical ability, attention to detail, and a proactive, collaborative approach that embodies NCH's values of trust, partnership, and simplicity.
Roles and Responsibilities
Sales Performance Analysis & Reporting
- Analyse sales performance by account, channel, SKU, and territory to identify trends, risks, and growth opportunities.
- Prepare weekly, monthly, and quarterly sales dashboards covering sell-in, sell-out, stock levels, returns, and near-expiry exposure.
- Track performance against targets, budgets, and Joint Business Plans, highlighting variances and recommended actions.
- Deliver accurate, timely, and decision-ready reports for senior management and commercial leadership.
Account Performance & Customer Economics
- Support Strategic Account Managers with account-level analysis covering sales performance, product mix, and profitability.
- Monitor customer ordering patterns, stock rotation, and promotional uptake to improve account efficiency and service levels.
- Analyse the commercial impact of trading terms, promotions, and pricing changes on account performance.
- Contribute data-driven insights to account reviews, renewals, and commercial negotiations.
Forecasting, Demand Planning & Stock Intelligence
- Support sales forecasting through analysis of historical sales data, seasonality, and promotional plans.
- Monitor stock ageing, returns, and near-expiry risks, proactively flagging issues to Sales and Supply Chain teams.
- Support initiatives aimed at improving forecast accuracy and reducing write-offs and stock obsolescence.
- Act as a data bridge between Sales and Supply Chain to improve demand visibility and planning discipline.
Commercial Operations & Data Governance
- Ensure accuracy, consistency, and integrity of sales, pricing, SKU, and promotion data across systems and reports.
- Maintain structured reporting templates and datasets to support reliable performance tracking.
- Support reconciliation of sales data with Finance and Supply Chain to ensure a single source of truth.
- Identify data gaps, inconsistencies, or process inefficiencies and propose practical, scalable improvements.
Business Insights & Decision Support
- Translate complex sales and commercial data into clear, actionable insights for non-technical stakeholders.
- Support preparation of Quarterly Business Reviews, internal performance presentations, and management updates.
- Provide ad-hoc analysis to support commercial decisions related to pricing, promotions, launches, and customer prioritisation.
- Act as a trusted analytical partner to the commercial team, supporting fact-based decision-making.
Cross-Functional Collaboration
- Work closely with Sales, Commercial Excellence, Finance, Supply Chain, and Brand teams to align assumptions and execution.
- Support cross-functional initiatives by providing accurate data, structured analysis, and commercial insight.
- Contribute to continuous improvement of commercial reporting, planning, and performance management processes.
Qualifications & Skills
Education & Experience
- Bachelor's degree in Pharmacy, Life Sciences, Business Administration, Economics, Finance, or a related field.
- 2 to 4 years of experience in sales operations, commercial analytics, business analysis, or account performance management.
- Experience within pharmaceuticals, nutraceuticals, healthcare distribution, or FMCG is strongly preferred.
- Demonstrated exposure to customer or account management environments, with a clear analytical and reporting focus.
Technical & Functional Skills
- Advanced proficiency in Microsoft Excel, including pivot tables, lookups, and structured data analysis.
- Proven ability to generate, interpret, and present sales, stock, and account performance reports.
- Solid understanding of sales operations, forecasting principles, and demand planning logic.
- Working knowledge of commercial finance concepts, including margins, trade spend, and promotional ROI.
- Experience using ERP or CRM systems, preferably MS Dynamics or equivalent platforms.
- Ability to create clear dashboards and performance visuals for management and cross-functional stakeholders.t.
Soft Skills & Competencies
- Strong analytical and critical thinking capability with a fact-based, structured approach.
- Commercially minded with a clear sense of ownership, accountability, and outcome orientation.
- Ability to translate complex data into simple, actionable insights.
- High attention to detail, accuracy, and data integrity.
- Confident communicator with the ability to engage Sales, Finance, and Supply Chain teams.
- Highly organised, resilient, and able to manage competing priorities under pressure.
- Demonstrates NCH's Culture DNA through integrity, collaboration, trust, practicality, and simplicity.
Why Join Us:
Join a dynamic and fast-growing company where innovation, excellence, and collaboration drive everything we do. You'll work alongside a talented and supportive team in a diverse and inclusive environment that values each individual's unique contributions. We offer:
- Exciting career growth opportunities in a company at the forefront of healthcare and technology
- A comprehensive compensation and benefits package, including Health insurance, Annual leave and ticket allowance, Yearly incentives (as per company policy) and Professional development support
Be part of a culture that's committed to empowering talent, embracing innovation, and building success together.
