Job Summary
The Sales Operations Executive coordinates sales administration, manages order fulfilment, supports customer service, and ensures smooth project handovers to drive sales efficiency and business growth in cleaning and facilities management.
Responsibilities
- Track and follow up on sales opportunity pipelines, contract renewals, and expiry dates to maintain sales momentum
- Process sales orders, quotations, and delivery orders accurately and promptly to ensure timely fulfilment
- Prepare sales reports, track orders, and update customer records to support sales activities and decision-making
- Manage customer enquiries and provide timely follow-up on order-related matters to enhance customer experience
- Oversee end-to-end order fulfilment from order receipt to delivery completion to ensure operational efficiency
- Monitor delivery timelines and proactively resolve fulfilment issues or delays to maintain service reliability
- Support inventory management by tracking stock levels and updating records to prevent shortages or overstock
- Maintain accurate documentation for orders and operational processes to ensure compliance and traceability
- Generate operational and sales reports as requested by management to inform business strategy
- Build and maintain strong customer relationships through responsive and professional communication
- Handle customer complaints, delivery issues, and order discrepancies efficiently to uphold customer satisfaction
- Ensure high levels of customer satisfaction and service quality through consistent follow-through and problem resolution
Required competencies and certifications
- Diploma in any discipline
Preferred competencies and qualifications
- Relevant experience in sales support, operations, or administrative roles
- Strong multitasking ability and effectiveness under tight deadlines
- Excellent interpersonal and communication skills
