Sales Operations Executive

Our Employee Value Proposition

Advancing our People.

Advancing our World.

At CrimsonLogic, we put your Career and Well-being first.

We are committed to advancing your career through a full spectrum of professional Development programs with the support of a strong Total Rewards philosophy that focus on your well-being.

We believe that by investing in each and every one of our employees professional and personal growth, we can collectively make a positive impact on the world as we strive for greatness together in a nurturing and inclusive workplace.

Role Purpose(s):

The Sales Operations Coordinator is a key internal enabler who ensures smooth collaboration across departments and supports business development by taking ownership of administrative, coordination, and CRM tasks. This role is designated to free up time for sales hunters and partners by managing the operational side of the sales cycle, including bid administration and CRM hygiene.

Key Accountabilities:

• Cross-Department Coordination
• CRM Opportunities Management
• Bid and Tender Administration
• Centralised Billing

Job Responsibilities & Duties:

Cross-Department Coordination

• Serve as a point of contact between sales, delivery, finance, legal, and marketing.
• Organize internal sales and bid management administrative tasks.
• Take structured meeting minutes and track action items through completion.
• Follow up with internal stakeholders to ensure timely action on agreed deliverables.

CRM Opportunities Management

• Assist Sales in ensuring opportunities in CRM are up to date with accurate opportunity data.
• Ensure sales stages are aligned with actual opportunity progress.

Bid and Tender Administration

• Support the creation of timesheet and opportunity folder for each new bid.
• Coordinate internal contributions to compile required documentation.
• Support bid administrative tasks assigned by Bid Manager.
• Manage version control and proper archiving of bid documents.
• Understands entire bid process and be able to guide Sales in bid activities.

Centralised Billing

• Review contracts in understanding contractual billing milestones.
• Maintain billing trackers and triggers.
• Prepare invoicing requests with necessary supporting documents and liaise with finance to submit invoices.
• Coordinate with Finance/Sales/Key Account Managers to follow up on unpaid invoices
• Process Improvement and Replication
• Document best practices and support the replication of this role in other regions.
• Provide input to improve internal sales and bid-related processes.

Key Job Competencies:

• Results Oriented
• Continuous Improvement
• Learning Agility
• Stakeholder Engagement
• Interpersonal Savvy

Education Requirements:

• Diploma in Business Administration or a related field

Working Experience Requirements:

• 2-5 years in sales operations, bid coordination, or project support
• Experience working in fast-paced, cross-functional teams
• Background in enterprise software, consulting, or service industries is preferred

Skills Required:

• Strong organizational and coordination skills
• High attention to detail and accountability
• Familiarity with CRM systems
• Ability to manage multiple tasks and balance priorities across departments
• Excellent written and verbal communication skills
• Comfortable with administrative processes related to bids and proposals
• Positive, proactive and solutions-oriented mindset

CrimsonLogic is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds and create an inclusive workplace for all employees to develop and build their career with us.