Sales Operations Support Specialist

About Arabius

At Arabius, we make it easy and fun for expatriates in Saudi Arabia to learn Saudi Arabic and understand local Saudi culture. Through our engaging online and offline sessions led by trained Saudi language guides learners not only speak Arabic but also gain the cultural confidence to truly feel at home in the Kingdom.

With a growing presence across Saudi Arabia and a strong brand, Arabius is on a mission to help every expat in Saudi Arabia become Saudi-ready.

Job Description

We are looking for a high-energy, self-motivated individual to join our growth team at Arabius.

You will manage the entire pre-sales lifecyclefrom handling inbound inquiries to ensuring our instructors calendars stay full.

This is a high-volume, phone-focused position. You will spend the majority of your day on the phone.

If you find making 50+ calls a day exhausting, this isn't for you. If you feel you can win someone over in the first 10 seconds with your communication and confidence, this role is perfect for you!

Key Responsibilities1. High-Impact Outreach & Lead Management:

Trial Booking: Convert inbound interest into booked free trial sessions by reaching out to them via phone calls and WhatsApp messages.

Inbound Inquiry Handling: Act as the first point of contact for potential learners asking about Arabius programs, pricing, and methodology.

Attendance Management: Call scheduled participants to confirm attendance and minimize no-shows for trial sessions.

Recovery & Rescheduling: Proactively reach out to clients who missed their sessions to get them back on the calendar via phone calls / whatsapp

2. Sales Operations & CRM Management:

CRM Management: Keep our user database updated, ensuring every lead is updated as per the process.

Calendar Coordination: Manage the appointment booking system to ensure a smooth flow between learners and the guide (teaching) team.

Pipeline Support: Follow up with potential clients to assist the sales team in closing deals and answering final questions (commission-based task)

3. Cross-Functional Coordination

Sales/Marketing Liaison: Work closely with the marketing and sales team to provide feedback on lead quality and assist in executing marketing and sales activities.

Who You Are

1. Mentally Resilient: You understand that no is just part of the process and you stay motivated throughout the day.
2. Great Communicator: You have a clear, friendly, and professional phone manner.
3. Self-Starter: You don't need to be micro-managed; you're someone who knows how to get things done.
4. Tech-Savvy: You are comfortable (or quick to learn) using CRM tools, Google Calendar, and messaging platforms.
5. Language: Fluent in English
   

Key Requirements

Located in Riyadh

13 years of relevant experience

Fluency in English (must)

Strong communication and persuasion skills

Self-starter who thrives in fast-paced, growing environments.

Strong interest in languages, education, or cultural learning is a plus.

Tele-sales experience is a plus

Perks of Working at Arabius

Be part of a fast-growing Saudi brand with a meaningful mission.

Flexible, creative, and collaborative work culture.

Opportunities for growth in a rapidly expanding organization.

A clear, achievable commission structure that rewards your grit and determination