Sales Relationship Consultant

Job description:

Job Summary

Develops new prospects and corresponds with existing customers to increase sales of a retailer's products and/or services

Job Responsibilities

Deliver on sales and customer satisfaction objectives
Maintains good relationships with customers by meeting and exceeding their expectations
Answers customers questions on the phone or introduces or refers callers to the appropriate person
Ensures customers awareness of all products and services available
Resolve complaints with sensitivity and involve others when needed
Addresses customer hesitation and resistance
Calculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle
Ensures that the details of all vehicle transactions are accurately documented and registered
Conducts a memorable hand over with the customer
Networks by asking for referrals and following up on prospects (telephone prospecting/canvassing)
Prospects for new customers
Captures prospect information and maintains a prospect database
Communicates with customers periodically to ensure that positive relationships are maintained
Follow the Order-to-Delivery process to ensure customer satisfaction

Candidate Requirements

Bachelor's Degree Or Diploma
2 - 4 years of experience in the sales field or a similar customer facing role
Bilingual - good command of both English and Arabic
Ability to solve practical problems
Excellent communication and interpersonal skills
Customer oriented and enjoys interaction with people
Posses high level of selling and convincing skills
Team Player