Sales & Reservations Executive

About BAN Tourism

BAN Tourism is a Saudi destination management company (DMC) that designs and operates tourism programs across the Kingdom for corporates, government entities, delegations, VIPs, and individual travelers.

The Role

We are looking for a motivated Sales & Reservations Executive to manage customer inquiries, convert them into confirmed bookings, and coordinate reservations with our suppliers. You will be the first point of contact for our guests and a key link between sales and operations.

Key Responsibilities

• Respond to customer inquiries via WhatsApp, email, and phone in a timely and professional manner
• Prepare quotations and follow up with customers until booking confirmation
• Promote and sell BAN's ready-made products and tailor-made programs
• Book hotels, transportation, activities, and other services with suppliers
• Send booking confirmations and prepare trip files for the operations team
• Maintain accurate customer and booking records in the CRM
• Track sales performance and report on inquiries, conversions, and revenue

Requirements

• Saudi national
• Bachelor's degree in Tourism, Hospitality, Business, or a related field
• Strong communication skills in Arabic and English (written and spoken)
• Customer-focused with a strong sales and follow-up mindset
• Organized and detail-oriented, able to handle multiple requests at once
• Proficient in Microsoft Office; experience with a CRM or booking system is a plus
• Experience in sales, reservations, or customer service in tourism or hospitality is a plus