Sales & Reservations Team Leader Luxury Holiday Homes

Company Description

Farwell & Gervase is a premium holiday homes and short-term rental management company with roots in London and Europe and operations at the heart of Dubai's luxury property market. We manage a portfolio of 70+ units across Dubai's most sought-after addresses, from Emaar Beachfront and Dubai Marina to Downtown Dubai and Creek Harbour, delivering five-star guest experiences and maximising returns for property owners.

Role Description

• Direct sales: own all direct booking inquiries from Dubizzle, Bayut and Property Finder, respond quickly, follow up until each one is closed, and confirm bookings, payments and guest documents
• Viewings: coordinate unit viewings with guests and the operations team
• Listings: support new listing creation, audit live listings for accuracy and quality, and fix errors or gaps
• Upsells: proactively contact upcoming and in-house guests to sell services such as airport transfers, personal shoppers, yacht charters, restaurant reservations and unit set-ups
• Service delivery: coordinate with partners and operations so every booked service is delivered to a high standard, and track and report upsell performance
• Team leadership: guide the reservations team and keep response times and service standards high
• Guest support: cover guest communication and admin when needed, including booking changes, check-in details and general requests

Requirements:

• Proven sales experience with a track record of hitting targets
• Experience in Dubai real estate or holiday homes is essential
• Excellent spoken and written English
• Strong knowledge of Dubai's areas and communities
• Proficient with Dubizzle, Bayut, Property Finder, WhatsApp, and spreadsheets or a CRM
• Highly organised and proactive, with strong follow-up and interpersonal skills
• Willing to work outside standard hours, including evenings and weekends, to close bookings and support guests

Location: Dubai, UAE

Company: Premium holiday home operator

Schedule: Full-time, 5 days per week

Package: AED 7,000 per month, plus uncapped commission and benefits