Sales Service Supervisor & Customer Care

We are looking for a reliable, positive, and proactive Customer Service & Store Lead to manage daily store operations at EvCare while delivering exceptional customer service. The role combines hands-on customer care, active sales, team leadership, logistics coordination, and minor technical support.

This is a performance-driven role where earnings have no upper limit. The position is based on achieving and exceeding monthly revenue targets, with unlimited upward potential to significantly increase total compensation through a generous bonus structure.

Key Responsibilities

Customer Service & Sales

Provide high-quality customer service to all visitors, addressing inquiries, resolving complaints, and ensuring a positive shopping experience.

Actively engage in sales and product recommendations to meet and exceed monthly revenue targets.

Handle customer care, after-sales support, Social Media Post and follow-ups professionally.

Store Operations & Leadership

Lead and supervise daily store activities, including opening/closing procedures.

Manage store logistics, inventory, product display, and minor installations/coordination.

Oversee team members, assign tasks, and ensure all staff maintain high standards of service and professionalism.

Issue polite and clear instructions while maintaining full respect toward team members and customers at all times.

Administrative & Coordination

Coordinate with suppliers, delivery teams, and management for smooth operations.

Maintain accurate records of sales, stock, and customer interactions.

Prepare and submit required reports on time.

Additional Duties

Use personal vehicle for business purposes (customer visits, deliveries, pickups) when required.

Record and submit monthly business travel and fuel expenses for reimbursement.

Perform any other tasks assigned by management to support store growth.

Working Conditions

Managerial role (compensation is linked to performance and revenue achievement).

Compensation & Benefits

Attractive compensation package based on a combination of fixed basic salary + performance bonus.

Bonus Structure: Generous monthly bonus with no ceiling — earnings increase significantly as monthly revenue targets are achieved and exceeded.

Employer-provided housing or compensation as mutual agreed.

Fuel and business travel expenses reimbursed monthly upon proper submission.

Annual leave entitlement as per Qatar Labour Law.

Important Note: Candidates must submit their expected salary package (fixed component + expected total earnings) along with their application. Final package will be discussed during the interview based on experience and performance expectations.

Requirements & Qualifications

Previous experience in retail, customer service, or store leadership (minimum 2 years preferred).

Strong communication and interpersonal skills with a positive, welcoming attitude.

Proven ability to lead a small team and drive sales/revenue.

Valid Qatar Driving Licence is mandatory.

Own car preferred (for business use with fuel reimbursement).

Physically fit and able to handle light installations and store tasks.

High level of honesty, reliability, and professionalism.

Knowledge of English and Arabic is plus but not relevant.

Personal Attributes

Customer-focused and service-oriented.

Positive attitude with zero tolerance for negativity.

Strong sense of ownership, ambition, and accountability.

Respectful leader who leads by example and motivates the team.