Sales & soft skills Trainer

Key Responsibilities:

Create tailored training programs focused on improving sales/customer service techniques, deepening product knowledge, and elevating customer service standards.

Update training materials regularly to reflect new product launches and market changes.

Designing training curricula and materials.

Organizing and implementing training sessions, workshops, and seminars.

Developing and managing development programs such as leadership development, mentorship, and diversity, equity, and inclusion (DEI) programs.

Managing training and development budgets.

Monitoring and evaluating training and development programs effectiveness.

Keeping up with the latest training and development trends and best practices.

Identify training needs through performance assessments and feedback from all department.

Measure training effectiveness by analyzing sales performance metrics and feedback.

Facilitate the onboarding of new sales staff, ensuring a smooth transition into their roles.

Provide continuous learning opportunities to existing team members to keep their skills sharp and relevant.

Develop and maintain a repository of training materials, including manuals, presentations, and multimedia content.

Ensure the sales team has access to up-to-date resources for their professional growth.

Ensure that training programs comply with industry standards and company policies.

Qualifications:

A bachelor's degree in Business, Human Resources, or a related field. A master's degree is a plus.

At least 5 years of experience in a training and development role, ideally within the sales sector of the perfume or luxury goods industry.

Strong understanding of sales strategies and customer service within the perfume industry.

Excellent communication, organizational, and presentation skills.

Proficiency in learning management systems and e-learning tools.

Excellent written and spoken Arabic and English language skills.