INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.
What You'll Be Doing
As Sales Supervisor, you will lead the team in delivering exceptional customer experiences, driving commercial performance, and ensuring seamless store operations while acting as a true ambassador of the brand.
Responsibilities
- Lead by example and represent the brand by consistently embodying and communicating its values and philosophy through all activities and interactions with customers, stakeholders, and team members.
- Define, execute, and closely monitor the brand action plan to achieve sales targets and key performance indicators, while ensuring the team has a clear understanding of the business direction and brand objectives.
- Stay ahead of market trends, product developments, and competitor activity, sharing insights and feedback with relevant back-office and crossfunctional teams to support informed decisionmaking.
- Identify, recruit, develop, and retain highperforming talent by acting as a coach to the team, promoting a growth mindset, and leveraging the Group's learning tools, platforms, and structured development plans.
- Monitor individual and team performance on an ongoing basis, providing regular feedback, documenting performance improvement plans transparently, and supporting continuous professional growth.
- Foster a positive and inclusive work environment built on trust, respect, and fairness, while acting as the voice of employees by escalating feedback, challenges, and concerns to leadership and HR when needed.
- Ensure full adherence to sales, operational, HR, legal, safety, and security policies and procedures, collaborating closely with relevant teams to improve processes and escalate issues for timely resolution.
- Maintain excellence in store operations by ensuring high operating standards across stock management, visual merchandising, and floor organization in line with brand guidelines, while optimizing floor coverage through traffic analysis and peakhour planning
What You'll Need To Succeed
- Minimum 3 years of experiences in luxury retail.
- Fluent in English
Competencies
- Represents and champions the brand's values through consistent leadership, behaviors, and customer experiences.
- Drives sales and KPI performance through clear action planning, data analysis, and commercial decision-making.
- Builds and develops high-performing teams through effective hiring, coaching, and continuous learning.
- Manages performance with fairness and accountability through clear expectations, feedback, and improvement plans.
- Fosters a positive, inclusive work environment by encouraging engagement, trust, and open communication.
- Ensures operational excellence by maintaining strong compliance, standards, workforce planning, and store execution.
What We Can Offer You
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
