About Us
JOB DESCRIPTION
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it's about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn't just a goal; it's how we work, every day, as one team.
Responsibilities
Relationship Management
- Handling the relation between Network International, acquiring banks, and merchants.
- Maintain strong working relationships to ensure smooth operations, issue resolution, and service alignment.
- Coordinate with all stakeholders on escalations, operational updates, and performance discussions.
- Chargeback Management
- Manage and resolve chargeback cases within defined SLAs.
- Coordinate with acquiring banks and merchants to collect required documentation and ensure proper dispute handling.
- Fraud Investigation
- Investigate fraud cases received from internal teams and external third parties.
- Identify trends, root causes, and recommend corrective/preventive actions.
- Reconciliation Support
- Support reconciliation activities by identifying and addressing discrepancies.
- Follow up with banks, merchants, and internal teams to ensure timely closure.
- Merchant Performance & Revenue Protection
- Monitor merchant transaction performance, trends, and risk indicators.
- Support revenue protection initiatives by detecting anomalies and mitigating financial exposure.
- Reporting & Portfolio Management
- Prepare and share daily deployment reports and portfolio performance updates.
- Track and report active vs. inactive accounts, highlighting key insights and action plans.
Qualifications & Skills
- Bachelor's degree in Business, Finance, or related field.
- 1-3 years of experience in payments, acquiring, fintech, or banking operations.
- Strong understanding of chargeback lifecycle, fraud processes, reconciliation, and merchant acquiring.
- Familiarity with acquirer-bank relationships, MIDs, and card scheme rules (Visa/Mastercard).
- Advanced Excel and reporting skills.
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive. 
