Sales Support Specialist

Company Description

ePillars Systems LLC is a Dubai-based consulting and implementation partner for digital business and IT solutions, located in Dubai Silicon Oasis (DSO). ePillars is a leading digital transformation partner specializing in secure document workflows, eSignature, Contract Lifecycle Management (CLM), AI-powered agreement solutions, enterprise content management(ECM) and HR solutions. We help organizations streamline business processes, improve compliance, and accelerate digital transformation through innovative cloud technologies and strategic partnerships with leading global software vendors.

Serving customers across the Middle East, ePillars is committed to delivering exceptional customer experiences, technical expertise, and measurable business outcomes.

Role Description This full-time, on-site Sales Support Specialist (SaaS) role is based in Dubai. The Sales Support Specialist (SaaS) will assist the sales team with preparing proposals, quotes, and presentations, ensuring accurate documentation and timely responses to client inquiries. The role would support our sales team throughout the customer lifecycle. This role is responsible for preparing quotations, managing subscription renewals, coordinating with SaaS vendors, maintaining CRM accuracy, and ensuring the smooth execution of sales operations.The ideal candidate is highly organized, customer-focused, and enjoys working cross-functionally to help the sales team achieve its goals.

Key Responsibilities

• Prepare and manage customer quotations, proposals, and order documentation.
• Manage standard subscription renewals and ensure timely customer follow-up.
• Support Sales team with sales administration and opportunity management.
• Coordinate with vendors on pricing, licensing, renewals, and commercial requests.
• Maintain accurate customer, opportunity, and renewal data in the CRM.
• Track sales opportunities and ensure timely follow-up on pending actions.
• Liaise with Finance, Procurement, Operations, and Sales to facilitate order processing and contract execution.
• Assist with preparing commercial responses for RFQs, RFPs, and customer requests.
• Monitor renewal schedules and proactively identify contracts approaching expiration.
• Generate sales reports, pipeline updates, and operational dashboards.
• Ensure compliance with internal sales processes and documentation standards.
• Contribute to process improvements that enhance sales efficiency and customer experience.

Qualifications

• 2–4 years of experience in Sales Support, Sales Operations, Sales Administration, or a similar role within a SaaS or technology company.
• Experience managing quotations, renewals, and CRM systems.
• Proficiency using CRM platforms.
• Strong organizational skills with excellent attention to detail.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office, particularly MS Excel.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred Qualifications

• Experience supporting SaaS sales teams is a plus.
• Familiarity with subscription licensing, renewals, and vendor partner programs.
• Experience working with distributors, software vendors, or channel partners.

Please share your resumes to [Confidential Information], for your application to be considered.