We are actively looking for a customer-focused and motivated Sales Team Leader to join our Stores team in Riyadh City.
Core Responsibilities:
- Drive section sales performance and achieve assigned KPIs while delivering excellent customer experience.
- Lead, coach, and develop the sales team to improve performance, engagement, and productivity.
- Ensure effective execution of visual merchandising standards, pricing accuracy, and product availability.
- Monitor inventory accuracy, stock availability, and replenishment to support business needs.
- Maintain high operational standards, including store presentation, compliance, and adherence to company policies and SOPs.
- Support customer satisfaction by resolving customer concerns and implementing service improvement initiatives.
- Promote a safe and secure working environment through compliance with safety, security, and loss prevention procedures.
- Support the execution of promotional campaigns and collaborate with store management to achieve business objectives.
Essential Qualifications and Skills:
- Bachelor's degree in business administration or a related field (Diploma holders with relevant retail experience may be considered).
- 2–5 years of retail sales experience, including at least 1–2 years in a supervisory or team leadership role.
- Strong leadership, coaching, and team management skills with the ability to motivate and develop employees.
- Demonstrated ability to achieve sales targets and drive business performance through KPI management.
- Strong communication and interpersonal skills, with proficiency in both Arabic and English.
- Good computer skills, including Microsoft Office (especially Excel) and POS systems.
- Ability to work flexible shifts, including weekends and peak trading periods.
- Strong problem-solving, decision-making, and organizational skills.
- Customer-focused mindset with the ability to handle customer concerns professionally.
