Job purpose:
Responsible for supporting Sales, Community, and Marketing departments in Hyde Park Developments with their system requirements and implementing necessary changes into Salesforce of products.
Key Accountabilities:
- Configure standard Salesforce functionality (objects, fields, page layouts, validation rules, workflows,)
- Customize Lightning components and page layouts to enhance user experience
- Perform data imports, updates, and exports using tools like Data Loader or Data Import Wizard
- Ensure data integrity and cleanliness through regular audits and deduplication processes
- Design and implement automation using flows, process builders, workflow rules, and approval processes
- Create, manage, and deactivate users, roles, profiles, and permission sets
- Maintain user access rights in line with security policies
- Maintain and update automation in response to business changes
- Create and maintain custom reports and dashboards for various business units
- Provide insights and analytics support to end-users and management
- Manage configuration changes and deployment using sandboxes
- Coordinate with developers and stakeholders on release schedules and system testing
- Monitor system performance and troubleshoot issues
- Coordinate with Salesforce support for bug resolution and platform updates
- Provide user training and create documentation (manuals)
- Serve as the first line of support for user issues and system inquiries
- Ensure compliance with internal policies and data protection regulations
- Monitor and manage data visibility and sharing rules
- Track Salesforce licenses and manage third-party apps and integrations
- Liaise with Salesforce Account Executives for renewals or upgrades
- Granting user access and permission changes based on defined roles
- Implementing minor configuration changes and updates
- Creating standard reports, dashboards, and automation logic
- Implementing significant changes in process automation
- Integrating with external applications or APIs
- Changes that may affect data models or impact multiple departments
- Advising leadership on Salesforce capabilities and roadmap alignment
- Participating in system architecture discussions and scalability planning
Requirements
- Bachelor`s degree in Computer Science or any relevant discipline
- Minimum 2 years of relevant experience
- Minimum 3 years of experience Salesforce application
- Bachelor`s degree in Computer Science or any relevant discipline
- Proven experience as salesforce Consultant, with expertise in Salesforce Service Cloud, or related CX modules
