We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
We are on the lookout for a highly talented and self-motivated Salesforce Marketing Cloud SME to join us on our journey in advancing the technological world through innovation and creativity.
Salesforce Marketing Cloud SME
Position Overview: -
We are seeking an experienced and visionary Salesforce Marketing SME to join our team at our onsite location in Dubai. The ideal candidate will play a pivotal role in overseeing the architecture and design of large, custom-built Salesforce Marketing Cloud transformation programmes. This is a senior technical leadership position, responsible for acting as the Design Authority and ensuring the delivery of robust, scalable, and maintainable Salesforce solutions that meet the highest standards for production readiness.
Key Responsibilities: -
- Architectural Review & Design: Review, validate, and enhance the architecture and design of large-scale, custom Salesforce Marketing Cloud solutions for transformation programmes. Ensure alignment with business goals, scalability, and long-term maintainability.
- Design Authority: Act as a Design Authority, setting technical standards and ensuring adherence to architectural best practices across all project phases.
- Production Readiness: Guarantee that systems are built with comprehensive production maintainability, including:
- Robust error handling and logging frameworks
- Audit trail mechanisms for compliance and traceability
- Data archiving strategies for retention and retrieval
- Security, performance, and reliability considerations
- Team Estimation & Building: Estimate appropriate team size and skillsets required for post go-live support and maintenance. Lead the team-building process, including recruitment and onboarding.
- Knowledge Transfer (KT): Ensure timely and effective knowledge transfer to support and maintenance teams, facilitating smooth handover and operational continuity.
- Leadership & Mentorship: Guide, mentor, and lead the technical team, fostering a culture of excellence, collaboration, and continuous improvement.
- Stakeholder Collaboration: Work closely with business stakeholders, project managers, and cross-functional teams to deliver high-quality solutions on schedule.
Required Qualifications & Experience: -
- Bachelor's or Master's degree in Computer Science, Information Technology, or related field
- 12+ years experience in developing technology solutions, with at least 812 years in Salesforce architecture roles for major F500 companies, Big 4, or leading SI consulting practices, including the implementation of at least 5 large-scale Salesforce projects
- 10+ years of direct, hands-on experience with the Salesforce product suite, including Sales Cloud, Service Cloud, Community Cloud, and Marketing Cloud
- 10+ years of Salesforce business process design and rules configuration, with a strong focus on marketing automation, campaign management, and customer journey orchestration
- Extensive experience with platform authentication patterns (SAML, SSO, OAuth) and platform security capabilities (TLS, SSL), ensuring robust and secure SMEures
- 10+ years of multi-tier architecture design for scalable solutions, including integration with manufacturing, billing, and marketing systems
- 8+ years of integration architecture and tools experience, including real-time APIs and ETL tools such as SAP PI/PO, MuleSoft, Salesforce Connect, and knowledge of Salesforce platform events and integration with ESBs (e.g., SAP).
- Expertise in full Salesforce application lifecycle development: solutioning, planning, development, testing, environment management, release management, code versioning best practices, deployment methodologies, and operationalisation
- Advanced knowledge in both configuration and declarative customisation, as well as APEX development and Lightning Components for Salesforce Marketing Cloud and related platforms
- Deep expertise in Salesforce and enterprise architecture best practices, including balancing configuration, customisation, use of managed packages, AppExchange apps, accelerators, and connectors
- Extensive experience with data migrations from third-party systems to Salesforce, ensuring data integrity and compliance
- Demonstrated commitment to continuous learning and growth within the Salesforce ecosystem, staying current with new features, certifications, and industry trends
- Excellent communication, documentation, and stakeholder management skills
- Prior experience working in onsite environments, preferably in the Middle East region
Preferred Skills: -
- Salesforce certifications (e.g., Marketing Cloud Consultant, Marketing Cloud Architect, Platform App Builder)
- Experience with Agile/Scrum methodologies
- Exposure to DevOps practices and tools relevant to Salesforce
- Strong problem-solving and analytical capabilities
- Ability to work effectively in multicultural, diverse teams
Location: -
This role is based onsite in Dubai. Candidates must be willing to relocate or currently reside in the region.
Why Us: -
We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees,
- Our company is extremely diverse with 165 nationalities represented.
- We offer the opportunity to work with colleagues across the globe.
- We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.
- We offer comprehensive benefits for all employees.
- We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.
Equality & Opportunity for All: -
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
