Salesforce Support Consultant

Client Introduction

In this role, you will collaborate closely with one of our esteemed clients—a global leader in their industry, recognized for their commitment to quality, innovation, and excellence. They have partnered with Dautom as their trusted IT consulting provider for upcoming strategic initiatives.

Key Responsibilities

• Act as the primary point of contact for all Salesforce support requests, including issue resolution, user support, and data integrity management

• Provide functional and technical support across Salesforce Sales Cloud, Service Cloud, and related system integrations

• Collaborate with business teams such as Sales, Marketing, Leasing, Handover, CRM, and Operations to gather requirements and deliver scalable solutions

• Maintain, enhance, and optimize real estate business processes within Salesforce, including unit management, sales contracts, handover, and DLP processes

• Perform daily Salesforce administration tasks such as user setup, security configuration, profiles, roles, permissions, and data cleanup

• Design, build, and maintain reports, dashboards, flows, validation rules, and process automations

• Support user training initiatives by preparing training materials, conducting training sessions, and maintaining process documentation

• Participate in UAT, go-live support, and post-implementation reviews

• Serve as a trusted advisor to business stakeholders on Salesforce best practices and platform capabilities

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field

• Minimum 2+ years of experience in Salesforce administration or support, preferably within the real estate domain

• Strong hands-on experience with Salesforce Sales Cloud and Service Cloud

• Solid understanding of real estate business processes including sales lifecycle, unit inventory management, customer handover, and post-sales services

• Client-facing experience with the ability to communicate technical concepts to non-technical stakeholders

• Strong analytical and problem-solving skills with the ability to work independently

• Salesforce Administrator Certification (ADM-201) is mandatory

• Additional certifications such as Advanced Administrator or Platform App Builder are an advantage

• Experience with data migration, sandbox environments, testing, and change management processes

About Dautom

Dautom is a globally recognized leader in IT consulting services. With a steadfast commitment to innovation, excellence, and people-centric values, we empower organizations by strengthening their IT teams with top-tier talent.

Our greatest strength lies in our skilled IT professionals. We have built a workplace culture founded on trust, respect, continuous learning, and career growth. As an employer of choice, we take pride in fostering a collaborative and supportive environment where employees thrive.

Explore what sets us apart and be part of a company shaping the future of technology and talent.