The Sales Associate is responsible for serving customers on the shop floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.
Key Responsibilities
- Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
- Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers requests.
- Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
- Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards.
- Handle cash register and transactions with the customers in an elective and accurate manner as required.
- Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations.
- Up-sell and cross-sell products and services in order to reach hourly and daily sales targets.
- Inform Manager of unavailable and nonperforming products.
Qualifications
- High School or Technical Degree.
- 1 - 3 years of experience in sales and customer service.
- Fluent in English, Arabic is a plus, Russian is a plus.
