- Gather business requirements and translate them into C4C functional designs and technical specifications.
- Configure C4C functional areas: business roles and access restrictions, org structure (sales org, distribution channel, division, sales office), involved parties, workflows, approval processes, surveys, and KPI/reporting.
- Develop custom solutions using SAP Cloud Applications Studio (SDK/PDI): custom business objects, extension fields, embedded components, BO actions/validations, mass data runs, and web services.
- Build and enhance validations and business logic (e.g., duplicate checks on key fields, mandatory-field and save-time validations) using ABSL scripting and events.
- Design and support integrations between C4C and SAP S/4HANA via SAP Integration Suite (CPI), including OData APIs, ID mapping, and employee/customer master replication.
- Troubleshoot data replication and synchronization issues (e.g., ID mapping gaps, master data inconsistencies between C4C and ERP) and drive them to resolution.
- Support data migration activities: migration templates, data loads, validation, and post-migration reconciliation.
- Prepare functional and technical documentation, conduct unit/integration testing, and support UAT and cutover activities.
- Provide post-go-live (AMS) support, including incident analysis, root-cause identification, and deployment of corrective code/data fixes.
- Collaborate with integration, basis, and frontend application teams on cross-system changes.
Requirements
- At least 5 years of hands-on SAP C4C experience covering both SDK development and functional configuration.
- Strong SDK expertise: SAP Cloud Applications Studio (PDI), ABSL, BODL, custom BOs, extension fields, embedded components, OData service creation, and lifecycle management (patch/assemble/deploy).
- Solid functional knowledge of C4C Sales (accounts/contacts, leads, opportunities, activities, visits) and/or Service (tickets, SLAs, categorization).
- Experience with C4C master data: business partners, employees, org management and ID mapping with ERP/S/4HANA.
- Integration experience with SAP CPI / Integration Suite and standard C4C–ERP/S4 pre-packaged content; comfortable with OData/SOAP APIs and message monitoring.
- Experience resolving replication/synchronization defects between C4C and SAP ERP or S/4HANA.
- Strong analytical and communication skills; able to work directly with business users and translate needs into solutions.
Nice to Have
- Experience with SAP Sales/Service Cloud V2 or migration from C4C to V2.
- SAP certification in C4C / Sales Cloud or SAP Cloud Applications Studio.
- Experience in [industry — e.g., automotive/retail/financial services] sales processes.
Education
Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent experience).
