Key Responsibilities:
- Gather, analyze, and document business requirements for SAP Commerce (Hybris) solutions.
- Act as a liaison between business users and technical teams to translate requirements into functional specifications.
- Define and document workflows, use cases, user stories, and business process diagrams.
- Work closely with developers, testers, and project managers to ensure successful implementation.
- Support UAT (User Acceptance Testing) by defining test scenarios and assisting business users.
- Identify gaps between business needs and SAP Commerce capabilities and propose suitable solutions.
- Assist in data migration, integration, and configuration activities.
- Perform configuration and Data Management Activities in SAP Commerce Back Office.
- Provide training and support to business users on SAP Commerce functionalities.
Required Skills & Qualifications:
- Experience: 5+ years as a Business Analyst in SAP Commerce (Hybris)
- Strong understanding of B2B/B2C eCommerce processes and customer journeys.
- Knowledge of SAP Commerce modules (Product Content Management, Order Management, Customer Service, etc.).
- Experience with Agile/Scrum methodologies and writing user stories.
- Hands-on experience with JIRA, Confluence, and other project management tools.
- Strong communication and stakeholder management skills.
- Ability to troubleshoot and provide solutions for business process issues.
- Experience in SAP ERP or S/4HANA integrations with SAP Commerce.
- Experience working with cloud-based deployments (e.g., SAP Commerce Cloud).
Qualifications
B.E./B.Tech
Preferred Qualifications:
- SAP Commerce (Hybris) certification is a plus.
- MBA in Sales & Marketing
