SAP Rise- Client Delivery Manager (CDM)

About the job

About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over 11 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end- to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societies Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Job Responsibilities:

Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP.

Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.

Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).

Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).

Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders. Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.

Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).

Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.

Share knowledge across CDM community

Job Requirements:

• Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
• Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
• Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.
• Good understanding of technical infrastructure and virtualized system landscapes.
• Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio.
• Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
• SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.
• Fluency in English is mandatory.
• French language is a plus.