JOB CONTENT
To advise customers on shaping and altering items to suit their preferences / tastes, carrying out the necessary repairs as per customer specifications and delivering the goods on time with a view to offer excellent customer service while enhancing company's image & business and solicit the continued patronage of key customers.
Key Responsibilities
FUNCTIONAL RESPONSIBILITIES
- Advise customers on the options available to help shape/ alter the items to suit their requirements/ preferences/ tastes to enable them to make informed decisions on their purchases
- Offer customer service of the highest quality by carrying out alterations to clothes as per the specifications given by customers and deliver the goods on time, so as to enable them to enjoy a personalized service and a happy shopping experience.
Education, Experience, Functional Skills And Knowledge
Education/ Qualification
- High School qualification with a diploma or certificate in tailoring
Experience
- 2 - 3 years experience in the fashion industry
Functional Skills & Specific Knowledge
- High level technical knowledge together with knowledge of fabrics
- Customer service orientation
- A confident person with thorough product knowledge & latest fashion trends
- Pleasant personality and good grooming
- Communication and interpersonal skills
COMPETENCIES
- Achievement Drive
- Flexibility
- Team Working
- Taking Ownership
- Serving Customers
