We are currently looking for a detail-oriented and analytical Scheduler to join our team. If you have strong planning skills, enjoy working with data, and thrive in a fast-paced environment, this opportunity is for you.
Key Responsibilities:
- Prepare and maintain accurate staff schedules based on forecasted demand
- Ensure optimal coverage while balancing service levels and cost efficiency
- Monitor intraday performance and recommend schedule adjustments when needed
- Coordinate with Operations and WFM teams to manage shrinkage, leaves, and absenteeism
- Analyze scheduling trends and provide insights for continuous improvement
- Maintain scheduling data within workforce management systems
Requirements:
- Bachelor's degree in a related filed
- Strong analytical and problem-solving skills
- Advanced Excel skills
- Experience with WFM tools (e.g., IEX, NICE, Teleopti, Verint, etc.) is a plus
- Strong communication skills and ability to work cross-functionally
- High attention to detail and strong organizational skills
