Securtie

Role Summary

The Security Officer ensures a safe and secure environment for guests, staff, and property during high-stakes overnight hours. This mid-level, full-time role is critical for maintaining the hotel's reputation by managing risk and providing a visible, professional security presence. Success is measured by the effective prevention of incidents, the accuracy of reporting, and the seamless handling of guest safety needs.

Work Setup & Collaboration

• Operates on a consistent 7:00 PM to 7:00 AM night shift schedule.
• Requires 100% on-site presence at the hospitality facility.
• Works with high autonomy while following established safety protocols and compliance standards.
• Collaborates closely with the front desk and night audit teams to manage guest arrivals and facility issues.
  
  

What You'll Do

• Conduct regular foot patrols of all guest floors, public areas, and back-of-house facilities to ensure safety.
• Monitor CCTV systems and alarm panels continuously to identify and investigate suspicious activities.
• Manage building access control, ensuring only authorized guests and staff enter the premises during late-night hours.
• Respond immediately to emergency situations, including fire alarms, medical incidents, or physical disturbances.
• Document detailed incident reports and daily activity logs with high accuracy and objectivity for management review.
• Assist guests with safety-related inquiries, room lockouts, or escorting needs with a professional demeanor.
• Enforce property policies and local regulations regarding noise, alcohol consumption, and guest conduct.
• Identify and report maintenance hazards or safety risks immediately to the engineering or night management teams.
• Lead initial de-escalation efforts for any guest conflicts or unauthorized intrusions.
• Take full ownership of the facility's security posture and guest peace of mind during the overnight shift.
  
  

Success Indicators

• Maintain a 100% completion rate for scheduled patrol rounds and checkpoints.
• Achieve zero unresolved security breaches or unauthorized entries during assigned shifts.
• Deliver comprehensive incident reports within 2 hours of any occurrence.
• Maintain high guest satisfaction scores specifically related to the feeling of safety and security.
• Execute emergency protocols with 100% compliance to established Standard Operating Procedures (SOPs).
  
  

Required Qualifications

• 3–5 years of experience in professional security, ideally within hospitality or high-traffic commercial environments.
• Valid and active state or local Security Guard License/Certification.
• Current First Aid, CPR, and AED certification.
• Physical stamina to remain on feet for 12-hour shifts and the ability to respond physically to emergencies.
• Strong understanding of liability, privacy, and safety regulations within a mid-sized hospitality setting.
• Demonstrated ability to remain calm, decisive, and professional under high-pressure or confrontational situations.
• Clear verbal and written communication skills for documenting logs and interacting with diverse guest populations.
  
  

Nice to Have

• Experience using digital security logging software or property management systems (PMS).
• Advanced training in crisis intervention or verbal de-escalation techniques.
• Previous experience working in a hotel with over 200 rooms.
• Basic knowledge of fire life safety systems and fire panel operation.
  
  

About The Team/Environment

Our security team operates with a high level of discipline, vigilance, and a guest-first mindset. We maintain a professional environment where safety is the foundation of the guest experience and process maturity is a priority. We value reliable team members who take pride in protecting our community through consistent, high-quality performance.