Company Description
ETISAL International Group is a leading Business Process Outsourcing (BPO) company operating in the Middle and Far East. With a strong focus on understanding and addressing the unique needs of each customer, ETISAL delivers innovative and customized outsourcing solutions. By combining deep cultural understanding, industry best practices, and cutting-edge technologies, ETISAL enables its clients to enhance their operations and focus on core business strategies. The company prides itself on its commitment to quality, transparency, flexibility, integrity, and exceeding client expectations.
Role Description
This is a full-time, on-site role for a Tele Sales & Customer Service professional, based in Cairo. Responsibilities include interacting with clients, addressing inquiries, delivering excellent customer service, and managing end-to-end sales processes. Candidates in this role will also provide product training, build professional relationships, and ensure a top-quality client experience by achieving and exceeding sales and service targets.
Qualifications
- Strong skills in Communication and Customer Service to engage with clients professionally and effectively
- Experience in Sales and Sales Management, with proven ability to achieve targets and manage leads
- Capability and experience in delivering Training to ensure consistent customer and team satisfaction
- Proactive approach, problem-solving skills, and ability to handle customer interactions with patience
- Fluency in English, both written and verbal, is required
- Familiarity with call center or BPO operations is a plus
- Bachelor's degree or equivalent professional experience in sales or customer service is preferred
