Job Description

Summary of the Role

As an Senior Manager, Account Management , Airlines you will be responsible for acquiring new airline customers, upselling and cross selling in existing customers, developing a long term strategy or business growth and managing and expanding existing partnerships. The territory of focus is the South East Asia countries. You will be seen as a trusted advisor and key contact by customers and partners in the territory and will serve as a voice of the customer within Amadeus. In this regards your responsibility will be ensuring service excellence, identifying growth opportunities, and contributing to collaborative, cross-functional success across business lines, business functions and within the travel domain

In This Role You will/ Your Main Responsibilities

Build and maintain strong, trust-based relationships with stakeholders across airline clients and internal teams in order to fully position the value of Amadeus to the travel industry
Identify and pursue new business opportunities through outreach, solution presentations, and contract negotiations.
Manage existing client accounts to ensure satisfaction, alignment with agreements, and high-quality service delivery.
Lead or support commercial and operational projects that deliver measurable value to clients.
Represent client perspectives internally, ensuring their needs and priorities are addressed.
Maintain accurate records in CRM systems and ensure timely, accurate billing and collections.
Review and approve proposals, RFP responses, and delivery plans in collaboration with internal teams.
The core objectives of this role are meeting target contract values, achieving revenue objectives through invoicing and collection, ensuring satisfied customers who can become internal/external promoters.

About the Ideal Candidate

12+ years of Sales and Account Management experience and has deep functional, operational and technical knowledge in aviation or airlines.
Understands industry trends, business practices, geographical/cultural nuances and uses data to inform strategic decisions.
Demonstrates autonomy, initiative, and the ability to lead collaborative efforts.
Skilled in relationship-building, stakeholder management, communication, and client advocacy.
Proficient in CRM tools and experienced in managing complex sales and service cycles.
Motivated, goal-oriented, and committed to continuous learning and innovation.