Senior Account Manager (Digital Marketing Agency Expert)
Job Description
Summary & Job Purpose
- The Senior Account Manager is responsible for managing and growing key client accounts, acting as the primary point of contact, and ensuring the successful execution of client briefs.
- The role focuses on maintaining client satisfaction, retention, and profitability while coordinating with internal teams and supporting the Account Director in leading the account management function.
- Build and maintain strong, long-term relationships with key clients.
- Act as the main point of contact for client communication and escalations.
- Develop client plans and content calendars aligned with business objectives.
- Coordinate with creative, media, production, and studio teams for execution.
- Review and deliver client materials including reports, calendars, and presentations.
- Mentor and coach Account Managers and Account Executives.
- Ensure timely and accurate handling of client requests through official channels.
- Identify and escalate risks, delays, or scope changes to the Account Director.
- Maintain organized records of client data, approvals, and timelines.
- Follow up on payments in coordination with the finance team.
- Drive upsell and cross-sell opportunities based on client needs.
- Ensure clear communication of shoot requirements (briefs, schedules, logistics).
- 5+ years of successful client management, preferably in a digital marketing agency.
- Strong client-facing and relationship management skills.
- Expertise in social media platforms, Google, Facebook, and Instagram ads.
- Experience working with cross-functional teams.
- Ability to handle pressure, multiple accounts, and client escalations.
- Very good command of English and Arabic.
- Production and PR experience.
- Experience leading a team of account handlers.
- Background in advertising services or digital marketing.
- Fair knowledge of media buying, including campaign planning and execution.
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