Role Overview
We are seeking an experienced
Senior Account Manager to manage and grow relationships with key clients while ensuring successful delivery of projects and services. The role requires a strategic thinker who can build strong client partnerships, identify growth opportunities, and coordinate internally with delivery, product, and technical teams to ensure high-quality outcomes.
The ideal candidate has strong experience managing enterprise or high-value clients, is comfortable leading client discussions, and has a proactive approach to solving problems and driving client satisfaction.
Key Responsibilities
Client Relationship Management
- Act as the primary point of contact for assigned client accounts.
- Build and maintain strong, long-term relationships with key stakeholders.
- Understand client business goals and align services to support their objectives.
- Ensure high levels of client satisfaction and retention.
Account Growth & Strategy
- Identify opportunities for upselling and cross-selling services.
- Develop account strategies to expand client engagement.
- Collaborate with internal teams to propose solutions that add value to the client.
Project & Delivery Coordination
- Work closely with project managers, product, and technical teams to ensure successful project delivery.
- Monitor account performance, timelines, and deliverables.
- Ensure client expectations are aligned with project scope and delivery timelines.
Client Communication & Reporting
- Lead client meetings, business reviews, and performance updates.
- Provide structured reporting on project progress, performance metrics, and outcomes.
- Address client concerns proactively and ensure timely resolution.
Risk & Issue Management
- Identify potential risks affecting client relationships or project delivery.
- Escalate issues appropriately and coordinate solutions with internal teams.
- Maintain transparency with clients while ensuring issues are resolved effectively.
Requirements
- 5+ years of experience in Account Management, Client Services, or Customer Success.
- Proven experience managing enterprise or high-value client accounts.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to manage multiple accounts simultaneously.
- Strong problem-solving and strategic thinking abilities.
