We are seeking a highly organized, detail-oriented, and proactive individual to support our training operations.
The Senior Executive is responsible for providing customer service support to applicants and trainees. He/She is also responsible for course administrative and logistical support to academic staff to ensure the smooth delivery of CCC's training courses. He/she also coordinates additional services including technical equipment, refreshments and housekeeping relating to training.
Work Hours
8:30 a.m. to 5.30 p.m. on weekdays.
The work schedule may be adjusted to cater to the training courses. He/she is largely expected to work in the office, although he/she may also be required to travel out of the office for meetings from time-to-time.
Key Responsibility Areas
Accreditation, Compliance & Quality Assurance
- Oversee registration, renewal, and compliance for Course Application (CA), Organisation Registration (OR), Enhanced Registration Framework (ERF), EduTrust (ET), and SAC Accreditation
- Coordinate submissions across departments (Finance, HR, Trainers) and external consultants, ensuring audit readiness
- Maintain and review required documentation (training records, assessments, policies, financials, trainer credentials)
- Lead quality assurance processes, including bi-annual/annual reviews, EduTrust compliance (e.g. Criterion 7), and continuous improvement initiatives
- Analyse data (evaluations, results, feedback) to strengthen programme quality and outcomes.
Training Administration, Systems & Records Management
- Oversee end-to-end training administration, including course setup, scheduling, assessments, and trainee records
- Ensure accuracy and maintenance of systems (e.g. Salesforce), academic calendars, and organisational website updates
- Monitor key records (observations,results, evaluations, course reviews) to ensure compliance and data integrity
- Lead implementation and optimisation of systems (e.g. LMS), including vendor liaison and user acceptance testing.
Operations, Planning & Resource Management
- Manage day-to-day training operations, including orientation, contracts, attendance, classroom setup, AV support, and trainee enquiries
- Supervise administrative functions and ensure smooth delivery of programmes
- Plan and allocate resources (budget, facilities, room scheduling, training materials)
- Collaborate with Business Development on course planning (short courses, professional education, customised training)
- Support strategic planning, including organisational goals, growth initiatives, and process improvements.
Stakeholder Management, Projects
- Act as key liaison with SSG Account Managers and external stakeholders on accreditation and compliance matters
- Lead and support organisational projects (e.g. system implementation, new facility processes, service improvements)
- Provide administrative and operational support to leadership, trainers, clients, and cross-functional teams
- Handle ad-hoc responsibilities, including logistics coordination and operational support.
SWDA Funded Courses
- Manage the application and documentation of WSQ/SSG grant administration
- Curriculum development administrative support.
Experience
At least 3 years of student services experiences in educational institutions. Familiarity with the ERF and EduTrust Framework under CPE and SSG would be an advantage.
Requirements
- Strong communication and people skills
- Proficiency with MS Office and other basic desktop application
- Knowledge in training grants (especially PCG, WSQ/SSG related) and their end-to-end administration
- Excellent planning and organisation skills
- Able to perform under pressure
- Able to work cohesively in a team-based environment as well as independently.
