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Senior Application Support Engineer

ssc hr solutions
4-6 Years
Egypt, Cairo
Early Applicant
  • Posted 3 months ago
  • Be among the first 10 applicants

Job Description

  • Provide advanced technical support for complex application issues, ensuring prompt resolution and minimal disruption to business operations
  • Analyze and diagnose both functional and technical issues in supported applications, taking complete ownership of problems until resolution
  • Manage incident and service requests, ensuring adherence to agreed service level agreements (SLAs)
  • Conduct root cause analysis on incidents and document findings for future reference and improvement
  • Collaborate with cross-functional teams to address and resolve application issues and improve overall system performance
  • Develop and maintain technical documentation, including user guides and troubleshooting guides, to assist the support team and users
  • Perform regular software updates, patches, and maintenance activities on production applications to ensure optimal functionality
  • Provide training and support to junior team members and other staff, enhancing their technical capabilities
  • Actively monitor application performance and availability, implementing proactive measures to ensure high uptime
  • Participate in on-call support rotation as required, responding to urgent operational issues

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 4+ years of experience in application support or a related role, with a proven track record in a senior/lead position
  • Strong understanding of application architectures, databases, and integration methodologies
  • Proficient in troubleshooting complex technical issues, particularly in enterprise applications
  • Strong Experience with relational databases (e.g., Oracle, SQL Server) and familiarity with SQL querying
  • Hands-on experience with IIS (Internet Information Services) and application management. - Practical knowledge of cloud platforms (Azure or AWS) and their application deployment/management
  • Solid understanding of ticket handling processes and managing support workflows
  • Excellent analytical and problem-solving skills, able to work under pressure and manage multiple priorities
  • Strong communication skills, with the ability to convey complex technical information in a clear and concise manner
  • Experience with ITIL or other service management frameworks is desirable
  • Experience with automation tools or scripting languages (e.g., PowerShell, Python). -
  • Familiar with .net application and ability to debug in the source cod
  • Ability to work collaboratively in a team-oriented environment
  • Willingness to participate in ongoing training and professional development opportunities

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Information Technology
Employment Type:
Full time

About Company

Job ID: 126301777

Last Updated: 13-08-2026 11:34:48 PM
Homejobs in EgyptSenior Application Support Engineer

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