Role: Senior Application Support Engineer – Banking & Payment Systems(UAE)
Location: UAE (Onsite)
Industry: Banking & Financial Services
Overview
We are looking for an experienced
Senior Application Support Specialist to join a
leading banking organization in the UAE. The successful candidate will be responsible for supporting mission-critical banking applications, ensuring high availability, resolving production issues, coordinating with business stakeholders, and maintaining seamless integration with UAE Central Bank payment systems.
This role is ideal for professionals with strong production support experience within the banking sector and hands-on knowledge of UAE payment platforms.
Key Responsibilities
- Provide Level 2/Level 3 production support for critical banking applications.
- Monitor application health, troubleshoot incidents, and ensure timely resolution in line with SLAs.
- Support daily banking operations and payment processing.
- Perform root cause analysis and implement permanent fixes.
- Coordinate with business users, vendors, infrastructure, and development teams.
- Support application releases, patches, upgrades, and deployments.
- Prepare operational documentation and support reports.
- Participate in on-call support for critical banking applications.
- Ensure compliance with banking security, audit, and operational standards.
Mandatory Technical Experience
Candidates should have hands-on support experience with several of the following UAE banking applications and payment systems:
- ICCS (Image Cheque Clearing System)
- WPS (Wages Protection System)
- DDS (Direct Debit System)
- IPI (Instant Payment Interface)
- NPSS (National Payment Systems Strategy / Instant Payments)
- AECB integrations (Al Etihad Credit Bureau)
- UAE Central Bank payment applications
- Banking middleware and integration platforms
- SQL and database troubleshooting
- Linux and/or Windows application environments
Required Experience
- 8+ years of Application Support experience.
- 5+ years supporting banking applications in a production environment.
- Experience working within UAE banks or financial institutions.
- Strong incident management and problem management skills.
- Experience supporting mission-critical payment applications.
- Knowledge of ITIL processes.
- Excellent stakeholder communication skills.
Preferred Experience
- Experience with UAE Central Bank applications.
- Experience supporting payment gateways and payment switches.
- Familiarity with SWIFT messaging.
- API and integration support experience.
- Knowledge of Oracle and/or Microsoft SQL Server.
- Experience with monitoring tools such as AppDynamics, Dynatrace, Splunk, ELK, or similar.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- ITIL Foundation certification is preferred.
- Relevant banking or infrastructure certifications are advantageous.
What We're Looking For
- Strong analytical and troubleshooting skills.
- Ability to work under pressure in a 24/7 banking environment.
- Excellent communication and stakeholder management skills.
- Team player with a proactive approach to production support.
