Possess an understanding of payment processing, regulations and processes and uses his/her knowledge in relevance to merchant onboarding and configuration
Complete understanding of policy and procedures related to onboarding of POS/ECom merchants and ensure adherence to policy
Understanding pre-screening of Merchant Agreements, KYC documents, Trade license, MOA, performing of system related checks etc. and raise exceptions if any
Merchant communication and issue resolution are done on time and timely follow up and closure is done to issues.
Responsibilities
Manage complete end-to-end resolution to merchant queries/complaints/service requests on timely basis thru helpdesk.
Ensure timely respond and communication with merchants with appropriate updates.
Ensure proper coordination and resolution to all merchant queries, issues, requests and requirements.
Proper escalation and highlight of any merchant complaint or issue which needs seniors or management action.
Awareness of policies and procedures for merchants managements and acquiring merchants setup.
Monitor daily MIS, Business MI & productivity sheets on a daily basis.
Monitor daily/weekly/monthly communication of PJR, settlements of merchant payments.
Qualifications
Sound knowledge of general banking with good experience on merchant acquiring operations.
Hands on experience in working in Prime Platform/Flexcube system.
