Senior Associate, Membership

We are seeking a highly organized and detail-oriented Senior Associate, Membership to support the day-to-day administration and growth of our membership program. The successful candidate will play a key role in managing membership applications, coordinating onboarding activities, maintaining member records, and supporting ongoing member engagement initiatives.

This position is ideal for a proactive professional who enjoys working with stakeholders and delivering a seamless member experience.

Key Responsibilities

• Review and process incoming membership applications.
• Maintain accurate and up-to-date member records and databases.
• Prepare onboarding packs, welcome materials, and membership documentation.
• Support member onboarding activities and ensure a smooth application journey.
• Coordinate member communications and respond to membership-related inquiries.
• Assist with annual membership renewals and retention initiatives.
• Monitor membership data accuracy and ensure compliance with internal processes.
• Collaborate with internal stakeholders to enhance the overall member experience.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 3-5 years of experience in membership administration, customer success, stakeholder engagement, account management, or a similar role.
• Strong administrative, organizational, and coordination skills.
• Excellent written and verbal communication skills.
• Experience managing databases, CRM platforms, or membership management systems.
• High attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting member onboarding and engagement programs.
• Familiarity with CRM and membership management platforms.
• Experience working with professional associations, chambers, industry bodies, or membership-based organizations.
• Knowledge of customer relationship management and retention best practices.

What We're Looking For

• A customer-centric and service-oriented mindset.
• Strong relationship management and stakeholder engagement skills.
• Excellent problem-solving and organizational abilities.
• A proactive individual who takes ownership and follows through on commitments.
• Passion for delivering an exceptional member experience.

To apply, please submit your CV along with a brief summary of your relevant experience and accomplishments.

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