Role Objectives:
The Senior Associate Program Manager facilitates collaboration among teams to resolve challenges promptly, analyzing customer feedback for areas of improvement and driving continuous enhancement initiatives. They lead cross-functional projects, utilizing data insights, piloting new initiatives, and ensuring regular updates to stakeholders. Additionally, they possess the capability to manage end-to-end project lifecycles effectively, from planning to delivery of results.
Roles & Responsibilities:
- Coordinate between different teams to identify and solve business challenges in high quality and timely manner
- Analyze customer reports and reviews to identify key areas of improvement to the overall customer experience
- Look for continuous improvement opportunities
- Report updates regularly to each project's stakeholders
- Pilot and own new initiatives that transform our operations and improve the service we provide
- Lead cross-functional projects using insights based on data
- Ability to lead end-to-end projects (from planning the project to delivering results).
REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS:
- 3+ years of experience in a relevant field
- Ability to understand the operational performance, anticipate issues, and quickly understand & support in solving them when they arise
- Process-orientation
- Passion for data analysis and the ability to drive quality improvement
- Customer centricity
- Strong communication and ability to drive discussions and keep focus
- Exceptional written and verbal communication skills
- Bias for action
- Self-motivation & natural curiosity. You excel at independently discovering solutions to complex problems
- Passion for learning how things work and you're always looking for ways to innovate
- Previous experience in Project Management is preferred.
