Senior Billing Specialist

We're Hiring: Senior Billing Specialist

Location: United Arab Emirates (Remote)

Employment Type: Full-Time

Experience Level: Senior

Work Arrangement: Fully Remote

About Us

We are a globally focused organization committed to maintaining accurate billing, strong revenue controls, efficient order-to-cash processes, and reliable financial operations across diverse markets.

Our Finance teams collaborate across Accounts Receivable, Revenue, Sales, Commercial, Contracts, Customer Service, Operations, Tax, Legal, and Technology to ensure customer invoices are accurate, timely, compliant, and aligned with contractual and commercial requirements.

The Role

We are seeking an experienced Senior Billing Specialist to lead complex billing activities, invoice generation, billing validation, account reconciliation, billing controls, dispute resolution, and continuous improvement across the organization's customer billing operations.

The ideal candidate will combine strong billing expertise with financial discipline, analytical capability, and customer focus to ensure accurate invoicing, minimize billing errors and revenue leakage, resolve complex billing issues, and strengthen the overall order-to-cash process.

Key Responsibilities

• Lead end-to-end customer billing activities across products, services, contracts, projects, and business units.
• Prepare, review, validate, and issue accurate customer invoices in accordance with contractual and commercial requirements.
• Manage recurring, milestone-based, usage-based, project-based, subscription, and other billing models where applicable.
• Review customer contracts, purchase orders, pricing schedules, and billing terms before invoicing.
• Validate billing triggers, quantities, rates, discounts, taxes, credits, surcharges, and other invoice components.
• Ensure invoices are issued in accordance with agreed billing schedules and contractual deadlines.
• Monitor billing calendars and proactively identify upcoming billing requirements.
• Coordinate with Sales, Commercial, Contracts, Operations, Project Management, and Customer Service teams to obtain accurate billing information.
• Review billing instructions for completeness, accuracy, authorization, and compliance.
• Investigate and resolve billing discrepancies before invoices are issued.
• Validate customer master data, billing addresses, tax information, payment terms, currencies, and other billing attributes.
• Process credit notes, debit notes, billing adjustments, cancellations, rebills, and invoice corrections in accordance with approved procedures.
• Ensure appropriate approvals are obtained for non-standard billing adjustments and credits.
• Reconcile billing transactions to contracts, sales orders, delivery records, project milestones, usage data, and supporting documentation.
• Reconcile billing subledgers and billing-system outputs to the general ledger and accounts receivable records.
• Investigate unbilled revenue, billing gaps, duplicate invoices, missing invoices, and other billing exceptions.
• Identify and prevent revenue leakage arising from missed billing events, incorrect pricing, incomplete contracts, or process failures.
• Monitor aged unbilled balances and coordinate with relevant teams to accelerate billing completion.
• Support month-end, quarter-end, and year-end billing and financial close activities.
• Prepare billing reports, reconciliations, schedules, and supporting documentation for Finance management.
• Analyze billing trends, volumes, exceptions, adjustments, and customer-level activity.
• Prepare management reports covering billing performance, outstanding billing items, disputes, errors, and revenue leakage.
• Monitor billing accuracy, timeliness, completeness, and compliance with internal policies.
• Establish and maintain billing controls covering invoice preparation, review, approval, issuance, adjustments, and cancellations.
• Perform periodic quality checks on invoices and billing transactions.
• Identify recurring billing errors and perform root-cause analysis.
• Develop corrective and preventive actions to reduce billing errors and rework.
• Maintain billing procedures, work instructions, process documentation, and control requirements.
• Ensure billing processes are aligned with approved accounting policies and revenue-recognition requirements.
• Coordinate with Revenue Accounting to ensure billing activity supports appropriate revenue recognition and contract accounting.
• Work with Accounts Receivable teams to resolve invoice posting, cash application, customer-account, and payment allocation issues.
• Coordinate with Collections and Credit Control teams on disputed, overdue, or incorrectly billed accounts.
• Respond to customer billing inquiries and provide clear explanations and supporting documentation.
• Manage complex billing disputes through investigation, resolution, and appropriate escalation.
• Maintain accurate records of billing disputes, adjustments, resolutions, and customer communications.
• Collaborate with Tax teams to ensure invoices comply with applicable VAT, tax, withholding, and invoicing requirements.
• Ensure invoices contain appropriate tax information, statutory details, and supporting documentation.
• Coordinate with Legal and Contracts teams on billing terms, contractual changes, and non-standard customer arrangements.
• Support customer onboarding by validating billing requirements, invoicing structures, payment terms, and account setup.
• Review contract modifications, renewals, extensions, and amendments for billing implications.
• Ensure billing systems and customer master data reflect approved contractual and commercial terms.
• Support ERP, billing-platform, CRM, contract-management, and finance-system implementations and enhancements.
• Participate in user acceptance testing for billing processes, system configurations, interfaces, and reporting.
• Validate system-generated invoices and billing calculations following system changes or releases.
• Identify opportunities to automate invoice generation, billing validation, reconciliations, reporting, and exception management.
• Work with Technology and Finance Systems teams to resolve billing-system issues and data-interface problems.
• Maintain appropriate segregation of duties and access controls within billing processes.
• Support internal and external audits by providing invoices, billing schedules, reconciliations, contracts, approvals, and supporting documentation.
• Respond to audit queries relating to billing transactions, controls, adjustments, and customer balances.
• Ensure billing records are complete, traceable, and audit-ready.
• Monitor billing KPIs and service levels and identify opportunities for process improvement.
• Develop and implement billing process improvements to increase accuracy, reduce cycle times, and improve customer experience.
• Standardize billing practices across entities, business units, and customer segments where appropriate.
• Mentor junior billing specialists and provide guidance on complex billing issues.
• Provide senior management with regular reporting on billing performance, risks, exceptions, revenue leakage, and improvement opportunities.

Key Performance Indicators

• Billing accuracy
• Invoice issuance timeliness
• Invoice error rate
• Billing cycle time
• Billing completion rate
• On-time billing rate
• Contract-to-invoice accuracy
• Billing schedule compliance
• Billing adjustment rate
• Credit-note rate
• Debit-note processing accuracy
• Duplicate invoice rate
• Missing invoice rate
• Unbilled revenue balance
• Unbilled revenue aging
• Revenue leakage identified
• Revenue leakage prevented
• Billing reconciliation accuracy
• Billing-to-general-ledger reconciliation completion
• Billing exception rate
• Billing exception resolution time
• Customer billing dispute rate
• Billing dispute resolution time
• First-time-right invoice rate
• Customer billing satisfaction
• Billing query response time
• Billing SLA compliance
• Billing control effectiveness
• Billing audit adjustment rate
• Audit query resolution time
• Billing documentation completeness
• Billing policy compliance
• Tax invoice compliance
• Contract billing compliance
• Billing-system data accuracy
• Customer master-data accuracy
• Billing automation rate
• Manual billing activity reduction
• Billing process efficiency
• Billing cost per invoice
• Billing productivity
• Month-end billing close performance
• Billing forecast accuracy
• Billing reporting timeliness
• Process improvement completion
• Billing training completion

Ideal Candidate

The successful candidate should have strong experience in billing, accounts receivable, revenue operations, order-to-cash, revenue accounting, or financial operations, preferably within a multinational, high-volume, subscription, technology, professional-services, telecommunications, logistics, or project-based organization.

The candidate should demonstrate:

• Proven experience managing end-to-end customer billing processes.
• Strong understanding of recurring, milestone, usage-based, project, subscription, and contract-based billing.
• Strong knowledge of invoice preparation, validation, adjustments, credit notes, and debit notes.
• Experience reviewing contracts, purchase orders, pricing terms, and billing schedules.
• Strong understanding of billing controls and order-to-cash processes.
• Experience reconciling billing records to accounts receivable, general ledger, contracts, and operational systems.
• Strong ability to identify billing errors, discrepancies, and revenue leakage.
• Experience managing complex customer billing disputes.
• Strong understanding of customer master data and billing-system controls.

Experience working with Accounts Receivable, Revenue Accounting, Collections, Sales, Commercial,