Senior Business Analyst

About Delta Tech Hub:

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Job Responsibilities:

• Partner with HR and IT stakeholders to understand business processes and translate them into clear features, stories, and requirements.
• Support the end to end testing lifecycle, including creating test cases, performing and coordinating UAT, and collaborating with business partners through test execution and approvals.
• Communicate proactively throughout testing, ensuring clarity, alignment, and timely approval.
• Assist with integration testing and post go live support, ensuring defects are logged, tracked, and resolved in partnership with IT teams.
• Maintain accurate story and feature status within Agility to ensure alignment with business priorities and sprint goals.
• Ensure documentation is created, updated, and stored in alignment with HRIT/EDM audit and governance requirements.
• Provide timely clarifications to functional and technical teams, ensuring requirements and acceptance criteria are fully understood.
• Collaborate with developers and functional analysts to review specifications and support solution design discussions.
• Research data issues, map processes, and identify opportunities for process improvements.
• Build strong, professional relationships with business owners, HR partners, and IT stakeholders to ensure effective communication and smooth delivery of solutions.

Job Requirements / Qualifications and Skills:

• Bachelor's degree (Computer Science, Information Systems, HR Systems, or related field) or equivalent SAP experience.
• Minimum 4+ years of SAP HCM experience, specifically PA/OM functionality.
• Strong analytical and problem solving skills with the ability to break down complex business processes.
• Experience supporting testing efforts (integration, regression, and UAT).
• Ability to write clear, structured business requirements and acceptance criteria.
• Strong communication and interpersonal skills; able to work effectively with both technical and non technical stakeholders.
• High level of initiative and ability to work independently with minimal supervision.
• Ability to manage multiple priorities in a fast paced environment.
• Experience with data migration is a plus.
• Experience with Agility/Scrum or other agile tools preferred but not required.
• Experience with SAP SuccessFactors Employee Central is a plus.

Behavioral Competencies:

• Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
• Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
• Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
• Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
• Inquisitive to understand customer and business expectations while creating value addition on technical solutions.