We are looking for a Senior Business Analyst to bridge business needs and technology delivery within a fast-growing food delivery technology platform. The role focuses on Salesforce-based systems and digital platforms supporting operations, merchants, logistics, and customer experience.
The ideal candidate brings strong requirements management, excellent stakeholder communication skills, and hands-on experience working in Salesforce-driven, Agile product environments, preferably within food delivery or on-demand tech ecosystems.
Key Responsibilities
- Lead requirements elicitation through workshops and stakeholder interviews
- Translate business needs into BRDs, FRDs, functional specifications, and user stories
- Act as the primary liaison between business stakeholders and technical teams
- Support Product Managers and delivery teams during backlog grooming and sprint planning
- Map and optimize business processes using process flows and user journeys
- Support UAT planning and execution, including test scenarios and defect tracking
- Ensure Salesforce solutions align with business objectives and operational needs
- Analyze data and KPIs to support process improvement and decision-making
- Collaborate with cross-functional teams across operations, commercial, finance, and support
- Ensure documentation and requirements traceability throughout the delivery lifecycle
Requirements
- 5+ years of experience as a Business Analyst in tech-driven environments
- Strong experience working with Salesforce platforms (Sales Cloud, Service Cloud, custom Salesforce solutions)
- Prior experience in food delivery, marketplace, e-commerce, or on-demand platforms
- Fluent Arabic speaker (mandatory)
- Strong knowledge of Agile / Scrum methodologies
- Proven ability to produce high-quality functional and business documentation
- Experience working closely with developers, QA, and product teams
- Strong analytical, communication, and stakeholder management skills
- Experience in startup or scale-up environments
- Bachelor's degree in Business, IT, Engineering, or a related field
