Senior Business Operations Specialist

Job Summary:

The Business Operations Specialist is responsible for supporting and improving the company's day-to-day business operations by providing operational visibility, monitoring business processes, analyzing performance, coordinating cross-functional activities, and ensuring effective execution of commercial and operational requirements.

The role acts as a bridge between Sales, Order Management, Procurement, Purchasing, Warehouse, Logistics, Finance, and Management to ensure that business processes are controlled, measurable, and continuously improved.

Responsibilities:

Qualifications:

• Business Operations Monitoring
• Monitor key business processes across Sales, Order Management, Procurement, Warehouse, Logistics, and Finance.
• Ensure that operational activities are progressing according to agreed processes, timelines, and priorities.
• Identify bottlenecks, delays, gaps, and process deviations.
• Follow up with responsible departments to ensure timely resolution of operational issues.
• Maintain visibility of critical business activities and outstanding actions.
• Commercial Operations Support
• Support the commercial process from customer requirements and Sales Orders through execution and financial closure.
• Monitor commercial conditions, payment terms, customer commitments, and operational dependencies.
• Coordinate with Sales and Finance regarding billing, invoicing, outstanding balances, and collection status.
• Support management in monitoring revenue, cost, and commercial performance.
• Identify operational issues that may have a financial or commercial impact.
• Cross-Functional Coordination
• Coordinate between Sales, Order Management, Procurement, Purchasing, Warehouse, Logistics, Finance, and other relevant departments.
• Follow up on cross-functional action items and ensure clear ownership and deadlines.
• Organize and follow up on operational meetings.
• Maintain action trackers and ensure closure of agreed actions.
• Escalate unresolved issues to management when required.
• Business Reporting & Analytics
• Develop and maintain operational dashboards and management reports.
• Monitor KPIs related to business performance, order execution, procurement, delivery, revenue, costs, and collections.
• Analyze trends and identify areas requiring management attention.
• Provide regular reports highlighting:
• Open orders
• Backlog
• Order aging
• Delivery performance
• Procurement status
• Vendor performance
• Revenue
• Cost
• Gross margin where applicable
• Process Control & Compliance
• Monitor adherence to established business processes and SOPs.
• Identify process gaps and control weaknesses.
• Ensure appropriate documentation and approvals are maintained.
• Support the development and implementation of internal controls.
• Maintain process documentation and workflow maps.
• Ensure consistency between ERP/CRM data and operational records.
• Process Improvement & Automation
• Identify opportunities to improve efficiency, reduce manual work, and eliminate recurring operational issues.
• Analyze root causes of process delays and errors.
• Recommend process improvements and automation opportunities.
• Support implementation of new systems, dashboards, ERP/CRM enhancements, and reporting tools.
• Participate in process standardization initiatives across departments.
• Vendor & Customer Operations Support
• Support the monitoring of vendor/distributor performance.
• Track recurring vendor-related issues and their impact on business operations.
• Support customer-related operational escalations.
• Coordinate with relevant teams to ensure timely resolution of customer and vendor issues.
• Maintain visibility of critical supplier and customer dependencies.
• Management Support
• Prepare management reports and presentations related to business performance.
• Provide analysis and recommendations based on operational data.
• Support management in identifying risks, opportunities, and improvement areas.
• Track strategic operational initiatives and ensure progress against agreed timelines.
• Support business planning and operational forecasting activities.
• Bachelor's degree in business administration, Commerce, Engineering, Supply Chain, Operations Management, or a related field.
• 3–5 years of relevant experience in Business Operations, Commercial Operations, Sales Operations, Business Analysis, or a similar role.
• Experience in an IT, technology distribution, system integration, or B2B environment is preferred.
• Strong analytical and reporting capabilities.
• Advanced Microsoft Excel skills.
• Experience with ERP/CRM systems and business reporting tools.
• Experience creating dashboards and operational reports is preferred.
• Good understanding of commercial and operational processes.
• Good English communication skills.