Job Summary:
The Senior Business Relationship Manager (BRM) reporting to the Head of Business Relationship Management within the Information Technology Group serves as the strategic link between business and technology, ensuring business priorities are translated into valuable and impactful solutions. The role combines strategic advisory, business analysis, stakeholder management, and demand shaping to drive business value and successful delivery of initiatives.
Job Responsibilities:
- Act as a trusted advisor to business leaders, aligning technology initiatives with strategic objectives.
- Lead business demand management, requests fulfillment, portfolio prioritization, and value realization activities.
- Analyze business needs, identify opportunities, and aid in translating requirements into effective solution designs.
- Facilitate workshops, stakeholder discussions, and business case development.
- Build strong relationships across business and technology teams to drive collaboration and informed decision-making.
- Develop artifacts and documents related to the business demand, requests, and requirements.
- Partner with delivery, architecture, and relevant teams to ensure successful solution designing and business delivery.
- Monitor initiative outcomes, benefits realization, risks, and dependencies.
- Ensure the maintenance of the BRM registry of business requests, including the status of each request, issues and risks, and lead the reporting and escalation as required.
- Adhere to the BRM governance and reporting requirements.
- Stay informed on industry trends and innovation opportunities to support business growth and transformation.
Job Requirements:
- Bachelor's degree in business, Information Systems, Computer Science, Engineering, or a related field.
- 5 - 8 years of relevant experience.
- Strong experience in Business Relationship Management, Business Analysis, Product Management, Business Development or Technology Consulting.
- Proven ability to gather requirements, design business solutions, and develop business cases.
- Experience in demand management, portfolio planning, and stakeholder engagement.
- Exceptional communication, presentation, facilitation, and influencing skills.
- Ability to engage effectively with senior executives and cross-functional teams.
- Strong relationship-building, negotiation, and conflict-resolution capabilities.
- Solid experience within Banking, Financial Services, Fintech, Payments, or related industries.
- Understanding of financial products, services, customer journeys, and business processes.
- Good understanding of SDLC, Agile, Waterfall, and hybrid delivery methodologies.
- Ability to communicate effectively with technical teams and understand technology concepts, integrations, APIs, and solution architectures.
- Relevant certifications (BRMP, CBAP, Agile, Scrum, or equivalent) are an advantage.
