Job Purpose
We are seeking an experienced Senior Collection Manager to lead and optimize the organization's collections and receivable's function. The successful candidate will be responsible for driving collection strategies, reducing overdue receivables, improving cash flow, managing credit and collection operations, and leading a high-performing collections team. This role requires strong leadership, analytical capabilities, client relationship management skills, and a proven track record in debt recovery and credit control within large organizations.
Key Responsibilities
Collections & Debt Recovery
- Lead and oversee all collection activities to ensure timely recovery of outstanding receivables.
- Develop and implement effective collection strategies to improve recovery rates and reduce aged debt.
- Monitor collection performance, aging reports, and key KPIs to achieve business targets.
- Proactively identify collection risks and implement corrective actions to minimize bad debts and revenue leakage.
- Ensure compliance with company policies, financial regulations, and contractual obligations.
Credit Management
- Review and enhance credit control policies, procedures, and collection frameworks.
- Collaborate with Finance and Commercial teams to assess customer creditworthiness and mitigate financial risks.
- Monitor customer payment behavior and recommend appropriate credit actions.
Team Leadership
- Lead, mentor, and develop a team of collection professionals to achieve departmental objectives.
- Establish performance metrics and provide regular coaching and performance evaluations.
- Foster a culture of accountability, collaboration, and continuous improvement.
Client & Stakeholder Management
- Build and maintain strong relationships with customers and key stakeholders.
- Conduct negotiations with clients regarding payment plans, settlements, and dispute resolution.
- Work closely with internal departments to resolve billing and payment issues efficiently.
Reporting & Performance Management
- Prepare and present collection performance reports, risk assessments, and cash recovery forecasts to senior management.
- Analyse collection data and market trends to improve operational effectiveness.
- Support business planning initiatives through accurate financial and collection insights.
Requirements
Education
- Bachelor's degree in finance, Accounting, Economics, Business Administration, or a related discipline.
Experience
- Minimum 8 years of experience in Credit Control, Accounts Receivable, or Collections.
- At least 5 years of experience in a managerial or leadership role within collections.
- GCC experience is highly preferred.
- Experience managing large customer portfolios and high-value receivables.
Technical Skills
- Strong knowledge of debt recovery processes, credit management principles, and financial regulations.
- Advanced analytical and reporting skills.
- ERP experience is required; SAP experience is highly preferred.
- Strong proficiency in Microsoft Excel and financial reporting tools.
Competencies
- Leadership & Team Development
- Credit & Collections Management
- Debt Recovery & Negotiation
- Financial Analysis
- Stakeholder Management
- Strategic Thinking
- Problem Solving & Decision Making
- Communication & Influencing Skills
- Results-Oriented Mindset
