Senior Collections Specialist

Senior Collection Officer – Accounts Receivable

Department: Finance / Accounts Receivable

Industry: Real Estate Development

Key Responsibilities

• Manage and monitor customer receivables and outstanding balances.
• Follow up with buyers and clients regarding due and overdue payments.
• Coordinate with Sales, Customer Service, and Legal teams on collection activities.
• Prepare and issue payment reminders, demand notices, and collection reports.
• Reconcile customer accounts and resolve payment discrepancies.
• Negotiate payment plans and ensure timely recovery of outstanding debts.
• Track post-dated cheques, installment schedules, and payment statuses.
• Maintain accurate records in ERP and accounts receivable systems.
• Support handover and registration processes by ensuring payment compliance.
• Prepare aging reports and provide collection forecasts to management.

Requirements

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 5-8 years of collections/accounts receivable experience, preferably within a real estate development company.
• Strong knowledge of installment payment plans, customer collections, and receivable management.
• Experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics.
• Excellent negotiation, communication, and stakeholder management skills.
• Advanced Excel and reporting skills.

Key Competencies

• Collection & Recovery Management
• Accounts Receivable
• Customer Relationship Management
• Financial Reconciliation
• Negotiation & Conflict Resolution
• Reporting & Analysis
• Attention to Detail