- Opportunity to join a high-performing new set-up.
- Trusted with high-value accounts and complex customer situations
About Our Client
Our client is a fast-growing, technology-driven financial services company specializing in digital debt recovery solutions.
Job Description
- Personally recover overdue balances through outbound phone calls, digital channels, and written communication, balancing firmness with cultural and regulatory sensitivity.
- Handle inbound payment and hardship conversations professionally, converting engagement into recovered revenue without escalation risk.
- Negotiate repayment arrangements aligned with client policy, regulatory requirements, and portfolio objectives.
- Consistently hit individual recovery, compliance, and quality KPIs; performance is measured on outcomes, not activity.
- Maintain precise, audit-ready documentation of all customer interactions in line with UAE regulatory and client standards.
- Assess customer financial position quickly and determine the most appropriate recovery path within approved frameworks.
- Work seamlessly across systems, workflows, and digital tools to manage volume efficiently without cutting corners.
- Escalate accounts appropriately for legal action, dispute handling, or client review when thresholds are met.
- Stay current on UAE collections regulations, data handling requirements, and client-specific compliance obligations through ongoing training.
The Successful Applicant
- 5+ years of hands-on collections experience, with at least part of that experience in the UAE market.
- Proven top-tier individual performance in regulated collections environments; you are consistently trusted with complex accounts.
- Strong negotiation skills with the ability to apply pressure professionally and credibly.
- Clear, confident verbal and written communication skills; fluency in English required, Arabic strongly preferred.
- Deep familiarity with CRM systems, dialers, digital collections tools, and structured compliance workflows.
- Strong understanding of UAE collections norms, customer expectations, and regulatory boundaries.
- High personal accountability, resilience, and comfort operating without hand-holding in a fast-moving environment.
What's On Offer
- Opportunity to join a high-performing new set-up.
- Trusted with high-value accounts, complex customer situations, and enterprise client expectations from day one.
Contact
Zaynah Aboobaker
Quote job ref
JN-012026-6922365
