Role Purpose:
In this role, you will be responsible for engaging with community members, building relationships, and creating initiatives that promote a positive and inclusive community environment. You will work closely with internal teams and stakeholders to enhance the community experience and drive engagement through events, content, and strategic initiatives.
Job Responsibilities:
- Establish a strong, trusting relationship with residents by responding professionally to all inquiries.
- Handle and resolve disputes, complaints, and issues, ensuring that residents concerns are addressed in a timely and effective manner.
- Receive and document customer complaints and inquiries, directing them to the appropriate department.
- Follow up on each issue to ensure timely resolution, tracking progress to ensure residents concerns are properly handled.
- Collaborate with different departments to organize events and entertainment activities that enhance resident engagement and satisfaction.
- Drive initiatives to increase foot traffic and improve overall community experience through well-executed events.
- Identify and report any violations within the community and follow up with the necessary departments to ensure they are addressed according to the agreed-upon procedures.
- Respond immediately to emergency repair cases or urgent requests, coordinating with the appropriate teams to address situations swiftly.
- Keep residents informed about upcoming events, activities, and maintenance work that may impact them, ensuring transparent and timely communication.
- Maintain an up-to-date flow of information, providing clear updates on changes or important matters affecting residents.
- Create and follow up on work orders for the Maintenance department based on resident feedback, ensuring all maintenance issues are properly documented and resolved.
Job Requirements:
- Bachelor`s degree in Business Administration or any related field.
- From 3 to 5 years of experience in dealing with clients.
- Experience in handling disputes and managing difficult customer complaints in a professional manner.
- Excellent Communication Skills.
- Good in Microsoft Office, Excel, Work & Outlook.
