KAIZEN Asset Management Services is a premier property management firm in Dubai, established in 2006. As the first ISO 9001:2015 certified provider in the region, KAIZEN AMS delivers comprehensive solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. With a portfolio valued at AED 19 billion spanning over 130 projects, KAIZEN AMS has built a trusted brand and earned the confidence of prominent real estate clients across the UAE.
We are seeking a highly motivated and experienced Senior Experience Manager to join our team. At KAIZEN, we are dedicated to creating vibrant, sustainable communities that deliver exceptional living experiences for residents.
Key Responsibilities:
- Lead and oversee community management operations, including financial performance, maintenance, and resident experience.
- Ensure compliance with all applicable laws, regulations, and owners association bylaws.
- Drive service excellence by monitoring service providers adherence to company SLAs and KPIs.
- Develop and implement strategies to optimize building performance and enhance community experience.
- Collaborate with cross-functional teams to elevate service delivery and overall resident satisfaction.
- Champion initiatives focused on sustainability, environmental stewardship, and technology integration.
- Build and maintain strong relationships with key stakeholders, including property owners, vendors, and regulatory authorities.
- Evaluate operational efficiency and recommend improvements for building management processes.
- Prepare and present comprehensive reports to senior management and clients.
- Stay informed on industry trends, best practices, and legal developments to maintain a competitive edge
Requirements
- Bachelor's degree in Business Administration, Real Estate, or a related field (Master's degree preferred)
- Minimum of 5 years of experience in owners association management
- certification in property management or owners association management (e.g., CMCA, M100, PCAM)
- Strong knowledge of local laws and regulations related to owners associations
- Exceptional communication and interpersonal abilities
- Proficiency in financial management and reporting
- Commitment to sustainability and environmental stewardship
- Technologically sawy with experience in property management software
