Job Description
Summary:
As an Operations Officer in our tourism and travel company, you will play a crucial role in coordinating and optimizing daily operations to ensure seamless service delivery and customer satisfaction. This position requires attention to detail, organizational skills, and effective communication to contribute to the overall success of the company's operations.
Key Responsibilities:
Itinerary Management:
- Coordinate and manage travel itineraries for clients, ensuring accuracy and adherence to their preferences.
- Collaborate with travel agents and vendors to secure bookings and reservations.
Logistical Coordination:
- Oversee logistical aspects of travel arrangements, including transportation, accommodation, and activities.
- Ensure all logistical details are communicated clearly to clients and internal teams.
Customer Service:
- Act as a point of contact for clients, addressing inquiries, providing information, and resolving issues.
- Maintain high levels of customer satisfaction through effective communication and problem-solving.
Documentation and Compliance:
- Prepare and review travel documents, including tickets, visas, and itineraries.
- Ensure compliance with travel regulations and company policies.
Supplier and Vendor Liaison:
- Communicate with suppliers and vendors to secure the best rates and services.
- Build and maintain positive relationships with key partners.
Crisis Management:
- Develop contingency plans for potential travel disruptions or emergencies.
- Coordinate and assist clients in unforeseen circumstances to ensure their safety and well-being.
Qualifications:
- Bachelor's degree in Tourism, Hospitality, Business, or a related field.
- Proven experience in operations within the tourism and travel industry.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Familiarity with travel regulations and documentation processes.
- Ability to work well under pressure and adapt to changing situations.
