Purpose of the Job:
Maintain customer structure and ensure proper placement and upgrade of customers. Measure the performance of CMT teams through proper application of CRM policies and procedures.
Job Description:
- Enhance the efficiency and effectiveness of CMT.
- Set / Assist in setting CMT targets with CRM manager / country manager and monitor CMT performance against set targets.
- Conduct continuous and frequent data analysis and study for the station's performance and status.
- Ensure data integrity of customer in the system.
- Conduct market research and gather related information needed to drive growth and improve processes.
- Enhance customer satisfaction through delivering special requirements.
- Reporting any information that might impact company image and brand.
- Assess and evaluate CRM team performance.
- Manage accounts and generating process with CMT.
- Confirm accounts opening process.
- Monitor CMT's visitation schedule and process.
- Ensure delivering revenues vs targets reports on monthly basis to CMT and country manager.
- Preparing monthly competitions to enhance production
Job Requirements - Experience and Education:
- Bachelor's degree in marketing, Business Administration, or a related field.
- 3+ years of experience in CRM, marketing, or a related field.
- English Language Fluency.
