Job Description

KEY ACCOUNTABILITIES:

Build relationships with internal and external customers towards the efficiency of the reception area.
Maintain accurate records of discussions or correspondence with Customers.
Guide and lead team members (office Assistants) to deliver products/services that meet or exceed the standard requirements
Manage and train resources to ensure quality and consistency of service to customers.
Monitoringwork of maintenanceandhousekeepingto ensure all the maintenance is completed on request and no pending orders - maintenanceoccurringin reception, conference rooms, corridors, washrooms. Inform the relevant departments as required.
Closely liaise with service providers to tackle any issues and escalate as needed to manager.
Supervise and monitor on office supply and monitoring on monthly orders, expenses, usages and analysing the expenses periodically.
Control, track of all inventory related to office groceries, stationery and equipment, conduct asset verification for pantry equipment and printer equipment.
Ensure the availability and suitability of options for new purchasesis examined and determined calculating and comparing costs for required goods or services to achieve maximum value for expense.
Provide supervision for Office Assistants performance on day-to-day basis such as setting daily goals clarifying expectations and providing frequent guideline and feedback for an effective performance.

General Reception Duties:

Greet and welcome visitors and VIP guests offering information and assistance
Answer incoming calls promptly, courteously and in a professional way
Assist in organising transfers for visitors if required and re-confirm booking of conference room etc.
Anticipate the need for taxis and follow up in order to avoid delays
Receive couriers and mails and dispatch them accordingly
Maintain cleanliness in the reception area and lobby at all times
Be aware of local emergency and other business units telephone numbers
Assist visitors who require assistance with the business centre. Provide walk in guests with guidance and information of the company
Update the telephone directory and listing for head office staff
Assist the department with administrative and clerical support as required
Be prompt and punctual in performing duties and maintain appropriate standards of conduct and professional appearance.
Awareness, adherence and implementation of company policies and procedures.
Maintain all department information confidential and secure.
Respond to work requests from department staff in a timely and accurate manner. Perform data collection, analysis and reporting to support Manager for decision making purposes.
Draft letters, correspondence, memos, charts, documents, tables, graphs, and plans as requested.
Maintain positive working relationships with department staff and customers.
Promote and demonstrate positive behaviours in harmony with DP World's Principles, values and culture
Ensure that the highest levels of safety are applied in all activities.
Understand and adhere to DP World's Code of Conduct and Ethics policies
Perform other related duties as assigned

QUALIFICATIONS, EXPERIENCE AND SKILLS:

Diploma or High School Certificate
4 years experience in handling Front desk/ Customers or other related function
Excellent communication skills (verbal and written)
Strong customer service orientation and excellent interpersonal skills
Ability to priorities and multitask
Discretion and confidential approach
Ability to work alone as well as within a team environment
Ability to effectively manage workload and time in order to meet constantly changing demands of the job
Strong attention to detail and follow-up skills
Cultural awareness and sensitivities to deal with varied nationalities and cultures

More Info

Job Type:

Permanent Job

Industry:

Other

Employment Type:

Full time

About Company

We are the leading provider of smart logistics solutions, enabling the flow of trade across the globe. Our comprehensive range of products and services touches every aspect of life. We're a global network of 181 business units in 64 countries across six continents. From marine services and inland terminals to industrial parks as well as technology driven customer solutions. Wherever we operate, we integrate sustainability and responsible corporate citizenship, striving for a positive contribution to the economies and communities where we live and work. Our dedicated, diverse and professional team of more than 56,000 employees from 64 countries are committed to bringing every customer and partner unrivaled value. We do this by building and growing long lasting relationships - with governments, shippers, traders, and other stakeholders along the global supply chain. We think ahead, anticipate change and deploy industry-leading technology to create the smartest, most efficient and innovative trade solutions, while ensuring a positive and sustainable impact on economies, societies and our planet. DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Last Updated: 21-08-2026 08:06:03 AM